topic Re: Topping of in PI for McLane in _Ask A Question for Item Management (IM)

Topping of in PI for McLane

A_Flower — Tue, 02 Jun 2026 16:30:56 GMT

Good morning,

I published several items to McLane first thing this morning, and when I go into PI to top them off it keeps kicking me out and sending me back to the log in screen.

I've been trying for several hours now.

Can you please tell me if anyone else is having this issue?

Thanks in advance!

A_Flower

Re: Topping of in PI for McLane

Val — Tue, 02 Jun 2026 18:00:19 GMT

Hello @A_Flower and thank you for continuing the use of the customer community. Welcome back.

Can you please help us with the item IDs/ GTINs in question? Also is it possible to try using a different browser and to confirm with us which browser you are using to replicate the issue? Deleting cookies/ clearing the browser cache may also help with such issues.

Thank you.

Re: Topping of in PI for McLane

A_Flower — Tue, 02 Jun 2026 18:03:26 GMT

Sure, Val.

Please see below.

Re: Topping of in PI for McLane

A_Flower — Tue, 02 Jun 2026 18:06:04 GMT

I just tried it again, and it worked.

Thanks!

Re: Topping of in PI for McLane

Val — Tue, 02 Jun 2026 18:15:39 GMT

That is great news! If this comes up again, please let us know and we would be delighted to look into it further. Thank you.