Kroger API - Resolve CIC Messages - Product Description

SalesAdminST — Tue, 05 May 2026 22:11:57 GMT

We are working on adding new items to Kroger API, and a few were rejected with the following error message:

Status Code CIC999 The data received was not as expected and needs reviewed for update - (1) This item does not meet the Kroger PDP Standards [https://1worldsync.com/kroger-pdp-ref] Tips - · "Product Description" - follow format [Brand Name (with ™/®)][Product Name] (E.g. Soothing Touch Desert Sage Body Lotion) (2) Once corrected, REPUBLISH as NEW for final QA review.

I found an article noting product description requirements, and the descriptions rejected are in compliance.

Capitalize 1st Letter Of Each Word.
DO NOT USE ALL CAPS.
Do not use subjective comments, such as "Best Seller" or "Hot Item."
Do not include commas
Product Description should not include Customer Facing Size

Other items were submitted and approved with similar product descriptions, so I am unsure how to proceed.

Please advise. Thank you!

topic Kroger API - Resolve CIC Messages - Product Description in _Ask A Question for Item Management (IM)

Kroger API - Resolve CIC Messages - Product Description