https://community.1worldsync.com/t5/Ask-A-Question-for-Item/We-have-an-ACTION-NEEDED-amp-resubmitted-as-NEW-please-help/m-p/22516#M5637 <P>- ErrorCode:null; Error:The item is not currently active in the Kroger systems and hence cannot be submitted in this manner.&nbsp;&nbsp;We submitted the item as new originally since it is new is there something else we need to be doing?&nbsp; Thank you&nbsp;</P> <P>We did send an email to the requested email address and are pending email from the email noted on error.&nbsp;<BR /><BR /><BR /></P> Fri, 01 May 2026 18:32:14 GMT SalesAdminST 2026-05-01T18:32:14Z https://community.1worldsync.com/t5/Ask-A-Question-for-Item/We-have-an-ACTION-NEEDED-amp-resubmitted-as-NEW-please-help/m-p/22516#M5637 <P>- ErrorCode:null; Error:The item is not currently active in the Kroger systems and hence cannot be submitted in this manner.&nbsp;&nbsp;We submitted the item as new originally since it is new is there something else we need to be doing?&nbsp; Thank you&nbsp;</P> <P>We did send an email to the requested email address and are pending email from the email noted on error.&nbsp;<BR /><BR /><BR /></P> Fri, 01 May 2026 18:32:14 GMT https://community.1worldsync.com/t5/Ask-A-Question-for-Item/We-have-an-ACTION-NEEDED-amp-resubmitted-as-NEW-please-help/m-p/22516#M5637 SalesAdminST 2026-05-01T18:32:14Z https://community.1worldsync.com/t5/Ask-A-Question-for-Item/We-have-an-ACTION-NEEDED-amp-resubmitted-as-NEW-please-help/m-p/22517#M5638 <P>Hello&nbsp;<a href="https://community.1worldsync.com/t5/user/viewprofilepage/user-id/27031">@SalesAdminST</a>&nbsp;and thank you for continuing the use of the customer community. Welcome back.</P> <P>You are receiving this error message because the item is missing the&nbsp;Kroger Item Submission Reason Code at the Case level of your hierarchy, please - GTIN 10812659013969. New items need to have an IMF number assigned by Kroger and the Submission Code is what triggers the IMF to be created in the Kroger systems.</P> <P>We are here for you if there is anything else we can do to help. Thank you and Happy Friday!</P> Fri, 01 May 2026 20:08:50 GMT https://community.1worldsync.com/t5/Ask-A-Question-for-Item/We-have-an-ACTION-NEEDED-amp-resubmitted-as-NEW-please-help/m-p/22517#M5638 Val 2026-05-01T20:08:50Z