topic Re: Linking an Item in _Ask A Question for Item Management (IM)

Linking an Item

URuizFoods01 — Thu, 19 Mar 2026 18:58:55 GMT

Hello,

I like to think I have tried everything to link my case to each. It keeps coming up with this error

This link cannot be created as one or more of the items have already been published.

10071007002615/00071007002618

I have deleted all publications related to this item but I am having no luck. I am not sure what else to do. Please advise. Thank you so much.

Re: Linking an Item

nancyVigo — Thu, 19 Mar 2026 19:05:30 GMT

@URuizFoods01, good afternoon!

I've had that issue in the past and the Community helped me to resolve it. After deleting publications, you have to wait 25 hours before you are able to change the Hierarchies. I am enclosing an article where this is all explained in detail.

Good luck!

https://community.1worldsync.com/t5/IM-Knowledge-Troubleshooting/How-to-Unlink-Items-in-IM/ta-p/6998

Re: Linking an Item

URuizFoods01 — Thu, 19 Mar 2026 19:18:16 GMT

Thank you! I will wait and try linking again.

Re: Linking an Item

nancyVigo — Thu, 19 Mar 2026 19:25:00 GMT

@URuizFoods01, you're welcome...have a great afternoon! 🙂

Re: Linking an Item

ana_neamtu — Fri, 20 Mar 2026 12:19:30 GMT

Hello, @URuizFoods01, and thank you for reaching out to our customer community. Welcome!

Indeed, 25 hours must pass from the moment all publications on the parent item (CASE) are deleted before being able to change the Links. This is also TRUE for the fields listed in THIS article.

You can check if the publications have been deleted using the PUBLICATIONS > Manage Publications report - filtered by GTIN and Publication Status "Delete Pending". When the publications no longer show up in a Delete Pending status, you can proceed with the changes.

@nancyVigo, thank you for your help. We appreciate you!

Have a wonderful day

Re: Linking an Item

nancyVigo — Fri, 20 Mar 2026 12:35:01 GMT

@ana_neamtu, you're welcome! Just passing forward what I have learned from the Community team! 🙂

Re: Linking an Item

URuizFoods01 — Mon, 23 Mar 2026 20:30:57 GMT

Thank you so much!