topic CIC Error message in _Ask A Question for Item Management (IM)

CIC Error message

lflanary — Wed, 18 Mar 2026 13:35:31 GMT

I am receiving "Free Form Text to be populated by the Data Recipient" CIC message and it asks that I send a change by refresh message - this field is required. I am not sure where to look for this information. Any suggestions? Thanks as always!

Re: CIC Error message

Theo — Wed, 18 Mar 2026 15:25:44 GMT

Hello @lflanary , it’s good chatting with you again.

To complete the action of "sending a change by refresh message," you can use the Resend option available in Item Management.

Regarding the error message, we require more information about what the Review/Rejected CIC states, along with the specific GTIN in question.

Re: CIC Error message

lflanary — Thu, 19 Mar 2026 17:50:59 GMT

Unfortunately, this is all I received.

ID	Status Code	Status Description	Corrective Action Code	Additional Status Description And Details
10011110879759	CIC999	Free Form Text to be populated by the Data Recipient	CHANGE_BY_REFRESH_MESSAGE	Please send a Change by Refresh message. - This field is required.
00011110879752	CIC999	Free Form Text to be populated by the Data Recipient	CHANGE_BY_REFRESH_MESSAGE	Please send a Change by Refresh message. - This field is

Re: CIC Error message

ana_neamtu — Fri, 20 Mar 2026 11:37:52 GMT

Hello, @lflanary,

Thank you for the additional information.

It is up to the CIC creator, Kroger Syndigo, to include the name of the field in the CIC message. Given that no attribute name has been provided, we recommend sending the Change by refresh message for both GTINs using Theo's instructions.

We advise reaching out to Syndigo's support team for additional information should the same CIC message be returned by them. Their contact information can be found HERE.

Thank you