topic Re: Automatic Syndigo Account? in _Ask A Question for Item Management (IM)

Automatic Syndigo Account?

nancyVigo — Wed, 04 Mar 2026 12:34:18 GMT

Good morning!

I received an email stating that Syndigo had made an account in my name with a few steps to follow. Please, see screen shot attached.

Whenever the merger happened, it was mentioned that we could stay working in 1WS.

Has this changed?

Thanks in advance!

Re: Automatic Syndigo Account?

alien — Wed, 04 Mar 2026 14:38:18 GMT

Hello @nancyVigo, it’s good chatting with you again.

We have not been made aware of such a change yet.

You could reply to that email but the best advice I can give you would be to talk with the sales representative assigned to your company to make sure that the email is legitimate and what the purpose of that account is.

Thank you and have a great day

Re: Automatic Syndigo Account?

nancyVigo — Wed, 04 Mar 2026 14:44:39 GMT

@alien, thank you for the prompt reply!

Can you guide in how I can find our sales representative?

Re: Automatic Syndigo Account?

Val — Wed, 04 Mar 2026 16:18:46 GMT

Thank you, @nancyVigo. I have created ticket CXTECH-107185 for you and added both you and our account representative and sent an email for more details to be shared with you. Thank you for your time while sorting this out.

Re: Automatic Syndigo Account?

nancyVigo — Fri, 06 Mar 2026 20:25:04 GMT

@Val, I did have a meeting with our account rep and we discussed a number of things.

Thanks so much for facilitating this conversation....have a great weekend! 🙂

Re: Automatic Syndigo Account?

Val — Fri, 06 Mar 2026 20:37:39 GMT

Happy Friday, @nancyVigo! It's a pleasure, as always. Wishing you and your team a great weekend as well! 🙂