topic Re: Product Images through Syndigo in _Ask A Question for Item Management (IM)

Product Images through Syndigo

JaimeP — Mon, 02 Mar 2026 20:59:51 GMT

Where do I find the images syndigo took for us? I am being told they are on the 1W platform but cannot find anywhere.

Re: Product Images through Syndigo

Val — Tue, 03 Mar 2026 15:10:56 GMT

Hello @JaimeP, thank you for reaching out to our customer community. Welcome.

Are the images intended for GDSN/Item Management or for another one of our websites or applications, please? Images added by us in Item Management should be under the Content Hub section, from where they can be curated for further use. Do you maybe have an example GTIN for which the image(s) should be present and they are not? Thank you.

Re: Product Images through Syndigo

JaimeP — Tue, 03 Mar 2026 15:36:03 GMT

thanks Val, these are a few of the items we are having issues with.

00813805000416

30813805000417

00813805000805

00813805000812

Re: Product Images through Syndigo

Val — Tue, 03 Mar 2026 17:01:12 GMT

Thank you, @JaimeP, we are checking this for you and will get back with more details shortly.

Re: Product Images through Syndigo

Val — Tue, 03 Mar 2026 18:33:38 GMT

@JaimeP, I have reached out through our ticketing system through ticket CXTECH-106364 with more details and to assist further. Thank you.