topic Error Message After Trying to Clone Item in _Ask A Question for Item Management (IM)

Error Message After Trying to Clone Item

nancyVigo — Wed, 14 Jan 2026 20:26:48 GMT

Good afternoon team!

I am trying to clone an item and it is giving me an error message I have not seen before. Please, see attached screen shot.

I successfully cloned the EACH.

Thanks!

Re: Error Message After Trying to Clone Item

Val — Wed, 14 Jan 2026 20:38:13 GMT

Hello @nancyVigo, it’s good chatting with you again.

That error message comes up when the item or Item Management encounters a temporary loading issue. If you try again a few moments or minutes later, it should work as intended. Please let us know if the issue persists please. Thank you!

Re: Error Message After Trying to Clone Item

nancyVigo — Wed, 14 Jan 2026 20:39:13 GMT

@Val, thanks so much for the quick response...I will continue to try!

Re: Error Message After Trying to Clone Item

nancyVigo — Wed, 14 Jan 2026 20:46:24 GMT

@Val, I did try a few times, but have to log out until tomorrow. I guess, I'm going to have to go through the cloning process again since it is not allowing me to save it (not even as a draft).

Have a great afternoon!

Re: Error Message After Trying to Clone Item

Val — Wed, 14 Jan 2026 21:04:52 GMT

I am sorry to hear about the issues, @nancyVigo. If the item is showing up in Item Management without any data because of the failed Cloning, you can use FUSE to copy the information you wanted cloned by exporting your template for the cloning and just updating the GTIN - along with item name and any other changes - in the FUSE file and then importing the file to add the information in the cloned item instead of manually typing everything.

Hope this helps for tomorrow. Thanks!

Re: Error Message After Trying to Clone Item

nancyVigo — Thu, 15 Jan 2026 12:15:38 GMT

@Val, good morning!

I understand these things can happen! I am planning to try again this morning and will give you an update when I'm done. 😉

Have a great day! 🙂

Re: Error Message After Trying to Clone Item

nancyVigo — Thu, 15 Jan 2026 13:12:21 GMT

@Val, the only thing that was saved for that item was the Gtin and image. I was able to fill out everything else and saved it successfully. 🙂

Re: Error Message After Trying to Clone Item

Val — Thu, 15 Jan 2026 13:51:47 GMT

Good morning, @nancyVigo! Thank you for the updates and our apologies for the issue you encountered. Glad to hear this is now sorted out. If for some reason cloning fails or only the GTIN is saved, you can export the original item as FUSE and update the GTIN in the spreadsheet. Once imported back with Operation Modify and Import item? Yes, it will copy all attributes from the template to the new GTIN.

We are here for you if anything else comes up, please. Thank you! 🙂

Re: Error Message After Trying to Clone Item

nancyVigo — Thu, 15 Jan 2026 14:06:29 GMT

@Val, thanks for the info and willingness to help out whenever needed. 🙂

Re: Error Message After Trying to Clone Item

nancyVigo — Mon, 16 Mar 2026 18:42:30 GMT

@Val, good afternoon!

Just a heads up that this issue is happening again in case you need to report it.

Thanks!

Re: Error Message After Trying to Clone Item

nancyVigo — Mon, 16 Mar 2026 18:44:05 GMT

@Val, please find screen shot showing where I am getting stuck.

Re: Error Message After Trying to Clone Item

Val — Mon, 16 Mar 2026 20:07:38 GMT

Hello @nancyVigo, it is great chatting with you again.

It looks like either the check digit is wrong, or one of the previous digits is wrong. If the first 13 digits are all correct, the check digit should be a "5", resulting in the following GTIN: 10071072092245.

You can also use the GS1 Check Digit calculator - https://www.gs1.org/services/check-digit-calculator - or the Item Management implemented one whenever you encounter such an issue. It may also be best to check internally and ensure the barcodes not already printed for the products and, if they were, they would need to be corrected, please. Thank you.

Re: Error Message After Trying to Clone Item

nancyVigo — Tue, 17 Mar 2026 13:10:53 GMT

@Val, good morning!

Thanks so much for catching that...I have updated our system with the correct Pack Gtin and will proceed with the cloning process.

Have an awesome day! 🙂

Re: Error Message After Trying to Clone Item

Val — Tue, 17 Mar 2026 13:37:43 GMT

Good morning, @nancyVigo, it's always our pleasure. Great to hear everything is working as intended now, thanks for the update. We are here for you if anything else is needed, please. Awesome day to you and your team as well!