topic Re: Slow Processing? in _Ask A Question for Item Management (IM)

Slow Processing?

kxsRSC — Tue, 05 Oct 2021 17:57:46 GMT

Are there any issues holding up processing? I requested one item to be exported and it is going on 45 min without getting the file.

Re: Slow Processing?

jschumann — Tue, 05 Oct 2021 18:09:12 GMT

YES!!! I came on here to see if anyone else had the issue. I have had two pending for hours. I tried to re-request one and it said it was pending. I am in the middle of a project and waiting on these.

Re: Slow Processing?

Anne — Tue, 05 Oct 2021 19:19:44 GMT

I have the same issue. Four hours to get a file yesterday afternoon. Another export request has been submitted by my colleague this morning at 9 am and still processing.

Re: Slow Processing?

kxsRSC — Tue, 05 Oct 2021 19:34:58 GMT

I sent an email to tech support since there has been no reply from anyone with 1WS

Re: Slow Processing?

CommunityJedi22 — Tue, 05 Oct 2021 20:45:58 GMT

Team, I apologize for the late update here. I escalated to our Application team to understand whether there is a backlog and if so when it will be resolved. I also mentioned this to our Product team as well on your behalf and sent them a link to this conversation.

Re: Slow Processing?

CommunityJedi22 — Tue, 05 Oct 2021 20:56:49 GMT

Also, making sure you saw my note on another thread from earlier today... https://community.1worldsync.com/t5/IM-Discussion/Export-FUSE-FILES/m-p/2026#M525

Re: Slow Processing?

jschumann — Wed, 06 Oct 2021 12:34:02 GMT

Still nothing...no offense, but if I delayed all my work that required extra processing I would be out of a job... 🙂 Just sayin.... I really need these extracts. I am going to try again.

Re: Slow Processing?

CommunityJedi22 — Wed, 06 Oct 2021 12:37:23 GMT

Thank you for the update. I will follow up with our teams here. I understand your frustration and apologize for any inconvenience.

Re: Slow Processing?

jschumann — Wed, 06 Oct 2021 12:38:54 GMT

one came through right away. I don't know if they cleared the backlogs by just deleting them all yesterday or what....

Re: Slow Processing?

CommunityJedi22 — Wed, 06 Oct 2021 13:15:02 GMT

Good morning, all. No, we did not clear the logs, and jschumann, I saw you had one come in this morning. I see many requests on your end yesterday. Were those all the same export or do you have that much processing?

I am discussing this at a few different levels here at 1WorldSync and will let you know as there are updates today. For Anne & kxsRSC, I see your downloads are in process. I am working on this on my end for you and other impacted customers.

Re: Slow Processing?

jschumann — Wed, 06 Oct 2021 13:49:19 GMT

I only requested two yesterday? Is that for Seneca as a whole or my user name because if it is Seneca as a whole, I need to know who else is doing it please. I tried to re-request my other one but it won't let me. It said there is already one in progress.

Re: Slow Processing?

CommunityJedi22 — Wed, 06 Oct 2021 14:19:54 GMT

Hello, I have some good news to report regarding the FUSE export delays. Our technology teams identified an issue that tied up backend batch processing that unfortunately impacted the FUSE uploads. You are seeing extracts work that were triggered today because we reset these processes last night.

We are investigating if we can reprocess the failed fuse exports. We should know more this afternoon. If the export need is immediate, we recommend you go ahead and request it again today. Our tech teams are working to prevent this from happening going forward.

Re: Slow Processing?

kxsRSC — Wed, 06 Oct 2021 18:18:05 GMT

I am not having any issues today - seems to be working fine now. I do want to say, being new to 1WS, this was a bit disappointing (along with the few # of critical incidents that has been my experience so far). Hopefully, this will continue to improve.

Re: Slow Processing?

CommunityJedi22 — Wed, 06 Oct 2021 18:23:35 GMT

Thank you for your feedback and collaboration. Yes, we are working to mitigate these types of issues going forward.

Re: Slow Processing?

Anne — Wed, 06 Oct 2021 18:28:24 GMT

Thanks, It works here too.