topic Re: IM Hierarchy Information for a Pallet in _Ask A Question for Item Management (IM)

IM Hierarchy Information for a Pallet

brechamley — Fri, 05 Dec 2025 17:22:03 GMT

I've been working on this pallet for months. Our contact at a division of Kroger sent us a screenshot of our pallet in their system. It should the following:

KLN 11448 665.280 1/1 54 CT 0 UNCL R POT CHPS PLLT 3061415607906

CONSUMER SIZE. CONSUMER DESCRIPTION SUBCOM. UNITS

0061415606068 UNCLE RAYS CHPS 24276 9

8.5 oz UNCL. RYS REG CHIPS

There are 5 more entries because our pallet has a total of 6 flavors. For the pallet there are 72 EACHES and 8 CASES of each flavor for a total of 432 EACHES and 48 CASES on the pallet.

Re: IM Hierarchy Information for a Pallet

Val — Fri, 05 Dec 2025 19:22:42 GMT

Hello @brechamley and thank you for continuing the use of the community. Welcome back.

We can confirm Display 30614156079066 is successfully published to Kroger and marked as Synchronized by them:

We can also confirm we can see the entire hierarchy in our systems. Is there anything specific Kroger mentioned they would like changed, please? We can and would be delighted to assist with any required changes as long as there is something that needs updating. We also noticed the publication was submitted without a Submission Reason Code, therefore no new IMF is currently being generated. If one is needed, the Submission Reason Code should be populated, please. Thanks you.

Re: IM Hierarchy Information for a Pallet

brechamley — Fri, 05 Dec 2025 21:35:41 GMT

The way it's showing up for our contact isn't working on their end. This was the email the sent me: "

When going into make our order we found this issue. The contains appear to be set up as cases. On a pallet this should be units. Our system will not bill stores correctly if this is not correct. The column showing 8 should be the number of units per item on the pallet not cases. I have included an image of what we should see if set up correctly."

I've attached both of the screenshots below so you know what he's referring to. Please let me know what we need to do to fix this.

Re: IM Hierarchy Information for a Pallet

Val — Fri, 05 Dec 2025 22:27:40 GMT

Hello @brechamley and thank you for the follow-up.

It looks like Kroger is unable to process the hierarchy as intended because of the attribute Product Type Case on several items in the hierarchy. Without having to Withdraw the publication, you can update the Cases to Product Type - Packages, please, and resubmit the hierarchy to Kroger. Thanks.

Re: IM Hierarchy Information for a Pallet

brechamley — Fri, 05 Dec 2025 22:46:22 GMT

Where do I do that at? Can you attach screenshots please, I'm still learning the system.

Re: IM Hierarchy Information for a Pallet

Val — Fri, 05 Dec 2025 23:33:03 GMT

Thank you for the follow-up, @brechamley.

In Item Management, on the product page, please follow the steps below:

Please let us know if there is anything else we may assist with and we would be delighted to. Thanks.

Re: IM Hierarchy Information for a Pallet

brechamley — Sat, 06 Dec 2025 00:05:52 GMT

Great! I just updated each of our cases to packages for their product type and saved it. Is there anything else I need to do or will these automatically show for our contact at Ruler Foods? I just want to make sure I get this right!

Re: IM Hierarchy Information for a Pallet

alien — Mon, 08 Dec 2025 14:36:13 GMT

Hello @brechamley and thank you for utilising our customer community.

As long as the item is in the Certified Items for Kroger API queue then saving or resending should be enough for the change to be sent to Kroger.

You would only need to republish Republishing in Item Management if the item was showing up as rejected under the Kroger API Certification Queue.

Thank you and have a great day.