topic Re: United Family Migrating to Syndigo - Action Needed in _Ask A Question for Item Management (IM)

United Family Migrating to Syndigo - Action Needed

AllicinChains49 — Tue, 02 Dec 2025 13:39:18 GMT

Good morning,

We received a communication from Tony Crumpton, CMO of The United Family stating that their new website and app launching in Spring 2026 will source product images and information exclusively from Syndigo or Salsify, with additional attribution through Label Insights.

Currently, all of our products are listed in 1WorldSync, and I’m trying to understand what steps (if any) are required for companies like ours to ensure product data remains available on the new Albertsons/United Family platforms.

Questions:

Will 1WorldSync content automatically flow to Syndigo or Salsify for this initiative?
Is there an integration or migration process available for 1WorldSync users?
Are there best practices or timelines we should follow to avoid disruptions?

Any guidance or experiences from others who have navigated similar transitions would be greatly appreciated!

Thank you!

Re: United Family Migrating to Syndigo - Action Needed

CommunityJedi22 — Tue, 02 Dec 2025 14:07:22 GMT

Hello @AllicinChains49 and welcome to the customer community. Thanks for reaching out. Yours is a good question. I am checking on our end and will get back to you soon.

Re: United Family Migrating to Syndigo - Action Needed

CommunityJedi22 — Wed, 03 Dec 2025 13:33:03 GMT

Hello @AllicinChains49, and thank you for your patience. We are still looking into your questions. I will get back to you with updates.

Re: United Family Migrating to Syndigo - Action Needed

AllicinChains49 — Wed, 03 Dec 2025 13:34:25 GMT

Thank you, I appreciate you taking the time to look into this!

Re: United Family Migrating to Syndigo - Action Needed

CommunityJedi22 — Wed, 03 Dec 2025 20:43:04 GMT

Hello @AllicinChains49 . Could you provide us with examples of any items that are live on albertsons.com? Could you share GTINs?

Re: United Family Migrating to Syndigo - Action Needed

AllicinChains49 — Thu, 04 Dec 2025 13:17:11 GMT

The website will not go live until Spring 2026, so I can only give examples of items listed in 1WorldSync.

The mailer is instructing us to make sure our data is active in Syndigo. With the acquisition of 1WorldSync, do I need to make this change or will Syndigo manage this process?

Re: United Family Migrating to Syndigo - Action Needed

CommunityJedi22 — Thu, 04 Dec 2025 13:50:57 GMT

Hello @AllicinChains49 and thanks for your update. Let me get back to you...

Re: United Family Migrating to Syndigo - Action Needed

CommunityJedi22 — Thu, 04 Dec 2025 18:54:05 GMT

Hello, @AllicinChains49. Kelli from our team sent you a direct note to follow up on your questions and ensure you are getting what you need. Can you let me know when you get back with her, and we can update here?

Re: United Family Migrating to Syndigo - Action Needed

AllicinChains49 — Thu, 04 Dec 2025 20:20:03 GMT

Kelli was able to help determine that we have a separate agreement with Syndigo, which should cover the changes needed for Unifi.

Thank you!

Re: United Family Migrating to Syndigo - Action Needed

CommunityJedi22 — Thu, 04 Dec 2025 21:19:21 GMT

Thank you for your update