topic Re: Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet in _Ask A Question for Item Management (IM)

Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

mariek — Mon, 24 Nov 2025 15:29:18 GMT

I have a GTIN that was published and we received a Review Message that was ReasonCode Other with comment of "Your item submission is older than 120 days. Please update any outdated information and resubmit if the item is still needed". We've reviewed the data and it's correct and dates show this month.

Second question: The Total Count of All Products on the Pallet shows 84 (which I changed as it was incorrectly showing as 105); however when looking at the item management screen that shows the product hierarchy of the three units (Pallet, case and Each) it's still showing 105. Is this going to be/cause an issue. If so, how is that fixed?

Re: Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

anca — Mon, 24 Nov 2025 16:27:32 GMT

Hello @mariek,

Thank you for reaching out to our customer community. Welcome.

As your hierarchy was withdrawn, we are no longer able to see the initial review message from Albertsons. It is possible that the item information may need to be updated, so you can publish again to Albertsons when you are ready.

Regarding the Total Count of All Products, the value entered for this attribute always needs to match the quantity entered in the hierarchy; otherwise, the following error is triggered:

Since your hierarchy is already withdrawn, you can go ahead and unlink your Case level, then re-link it to update the quantity. Here is how to unlink:

If you need help linking the item back together, please follow the steps here: 101 Basic - How to Link Items to create a Hierarchy

Please do not hesitate to let us know in case you need further assistance.

Thank you and have a lovely day!

Re: Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

mariek — Mon, 24 Nov 2025 16:30:07 GMT

Follow-up. Do I unlink, update quantity, then re-link? Of unlink, relink and then update? Thanks!

Re: Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

anca — Mon, 24 Nov 2025 16:49:38 GMT

Hello @mariek,

Thank you for your reply.

Please unlink, then click on Update Hierarchy, then link the Case and click on Update Hierarchy again.

We are here in case you have additional questions.

Thank you!

Re: Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

mariek — Wed, 26 Nov 2025 00:45:25 GMT

Hi. I published 40300875103423 to Albertsons (after correcting) and we received the same Review response shared above and attached stating submission older than 120 days. Could you please review and advise. Thank you.

Re: Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

Val — Wed, 26 Nov 2025 15:31:46 GMT

Hello @mariek and thank you for the follow-up.

In this case we can suggest resubmitting the item from Product Introduction, please, for it to be reviewed by Albertsons again. There have been no updates for the submission in PI since:

Please keep us updated if there is anything else we may help with and we would be delighted to. Thank you.

Re: Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

mariek — Wed, 26 Nov 2025 17:22:03 GMT

Assume I have to withdrawal again? I'm not sure what Product Introduction is. The only thing I've ever done is publish from an individual material. Is there something you can share to help? Thank.

Re: Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

Val — Wed, 26 Nov 2025 17:39:18 GMT

Thank you for the follow-up, @mariek.

No Withdrawal is necessary, please. Product Introduction is another portal where Albertsons-specific data needs to be entered. This is referred to as a top-off because the items are already entered, but still need additional data added. Your account already has access to the Albertsons Product Introduction portal.

We have videos that cover the entire item setup process in Product Introduction here:

https://community.1worldsync.com/t5/Training-Modules/tkb-p/TrainingModules

You can also log in from Item Management directly by following the steps below:

Please let us know if there is anything else we can help with and we would be delighted to. Thank you.

Re: Help Review Error-Item Submission Older 120 days. AND Quest on Total Count Pallet

mariek — Thu, 04 Dec 2025 15:05:21 GMT

Thanks for the assistance - was able to connect with Sales and the Broker and we were able to complete the Product Information.