topic Re: Items Not Coming out of Pending Syncronization in _Ask A Question for Item Management (IM)

Items Not Coming out of Pending Syncronization

carolhunn — Tue, 18 Nov 2025 19:51:28 GMT

Hello,

I have 3 items I've been struggling to pass through Kroger API Certification Queue. None of them are clearing Pending Synchronization status. How do I get these to pass and get through API so I can complete these items? Thanks.

Re: Items Not Coming out of Pending Syncronization

DanV — Tue, 18 Nov 2025 21:54:27 GMT

Thank you for reaching out to our customer community. Welcome.

Please review the Sync Status Report to see if Kroger returned any required changes and correct (if applicable), then use the Republish option under Manage Publications to Republish the items back to Kroger GLN 0838016000123:

Re: Items Not Coming out of Pending Syncronization

carolhunn — Wed, 19 Nov 2025 12:17:45 GMT

Hi Dan,

Thank you. I already did that. They were rejected on November 16th and I fixed the issues and sent them back again.

Re: Items Not Coming out of Pending Syncronization

alien — Wed, 19 Nov 2025 14:44:42 GMT

Hello @carolhunn and welcome back.

I checked the items you mentioned and they were only published.

They woudl need to be republished which is a different process. You can follow the guide we have that explains every step that needs to happen for that process to be started Republishing in Item Management.

You can check the status of the republication in the sync status report and you can use this if you have not used that report How to Publish & Confirm Sync Status in Item Management - Quick Sheets.

Thank you and have a great day.

Re: Items Not Coming out of Pending Syncronization

carolhunn — Wed, 19 Nov 2025 15:19:50 GMT

Hi @alien,

I followed your instructions, but now I got the following error.

Re: Items Not Coming out of Pending Syncronization

Theo — Wed, 19 Nov 2025 16:22:15 GMT

Hello @carolhunn and welcome back.

I reviewed the mentioned items. If you receive a Failure message in the Sync Status Report, you can find the reason for the failure in the Item Sync Exception Report.

Please correct the attributes mentioned in the failure messages and republish your item so it can be sent to the Kroger API Certification Queue team.