topic Re: Technical issues in IM in _Ask A Question for Item Management (IM)

Technical issues in IM

A_Flower — Thu, 20 Mar 2025 14:51:05 GMT

Good morning,

I have an ongoing issue that I'm going to see if anyone can help me with.

Often times when I'm working in IM a big large white box will appear, and there is NO working around it.

No matter what I'm in the middle of, I have to close out of 1WorldSync and start all over.

I've attached a picture of what I'm referring to.

I would love any input.

Thanks in advance!

A_Flower

Re: Technical issues in IM

A_Flower — Thu, 20 Mar 2025 15:17:20 GMT

Now there are two white boxes.

Re: Technical issues in IM

Theo — Thu, 20 Mar 2025 15:19:31 GMT

Hello @A_Flower, thanks for continuing the use of the community.

I have reviewed your request, and there have not been any similar reports regarding this issue in Item Management. We recommend that you try clearing your browsing history and cache memory. This can help ensure that the browser runs Item Management smoothly and minimizes any potential glitches.

Please feel free to let us know if the issue persists and we will take a further look into it.

Re: Technical issues in IM

A_Flower — Thu, 20 Mar 2025 15:20:13 GMT

Thank you for your quick reply!

I'll try that.

Re: Technical issues in IM

nancyVigo — Thu, 20 Mar 2025 18:33:55 GMT

@A_Flower and @Theo, I've had a similar issue, but not with white boxes. Sometimes, if I accidentally hover over the image on the page, the large image will stay on there and, like @A_Flower, I have to close out 1WS and start again. 🤔

Re: Technical issues in IM

A_Flower — Thu, 20 Mar 2025 18:35:36 GMT

I've also had that issue.

Re: Technical issues in IM

CommunityJedi22 — Thu, 20 Mar 2025 18:39:49 GMT

Thank you for your feedback. I shared it with our Product team and asked them to take a ook as well.

Re: Technical issues in IM

nancyVigo — Thu, 20 Mar 2025 18:41:30 GMT

@CommunityJedi22, thanks so much! 🙂

Re: Technical issues in IM

CommunityJedi22 — Thu, 20 Mar 2025 19:36:30 GMT

Hello, can you clarify any specific action, like hovering over the image in the carousel, clicking somewhere, etc that is reliably producing the white box?

Re: Technical issues in IM

nancyVigo — Thu, 20 Mar 2025 19:43:43 GMT

@CommunityJedi22, on my end, it might just be an accidental hovering over the main image, not the carousel. It doesn't happen often, but it has happened enough times to be an issue since I do have to close the browser, clear my browsing data, then log on again.

Re: Technical issues in IM

bert — Thu, 20 Mar 2025 19:46:48 GMT

it happens when i when i try to quickly delete the attached assets in a GTIN. its annoying to close out and start again....

Re: Technical issues in IM

A_Flower — Fri, 21 Mar 2025 11:29:21 GMT

When I had both white boxes yesterday, the one towards the bottom was because i had hovered over the image on the home page. Sometimes you don't even need to hover, just going across the image will make the box appear.

I've also had an issue when I'm trying to click and drag images to the download box. If I don't get the image in the exact right place the image will take over the whole screen and then, again, I have to shut down because there is no way to get back to your original screen. I've tried clicking out of it and I've tried clicking the back arrow, with no luck.

Re: Technical issues in IM

ana_neamtu — Fri, 21 Mar 2025 12:05:22 GMT

Hello @A_Flower,

Thank you for the details provided which will help our Product team further research this.
We apologize for the trouble this may have caused you.

Re: Technical issues in IM

ana_neamtu — Fri, 21 Mar 2025 12:06:41 GMT

Hi @nancyVigo,

Thank you for bringing this to our attention. We have forwarded it internally.

We apologize for the inconvenience this has caused you.

Re: Technical issues in IM

ana_neamtu — Fri, 21 Mar 2025 12:07:13 GMT

Hello @bert,

Welcome to the customer community!

Thank you for your feedback. We have shared it with our Product team and asked them to take a look as well.

We apologize for any inconvenience this may have caused.

Re: Technical issues in IM

nancyVigo — Fri, 21 Mar 2025 13:25:51 GMT

@A_Flower, I have also had this issue. What happens on my end is that a new tab is opened with the enlarged image. I just close that tab and try again.

Re: Technical issues in IM

A_Flower — Fri, 21 Mar 2025 13:27:54 GMT

Mine does that some times, as well, but it also hijacks the screen I'm currently working on.

Re: Technical issues in IM

Val — Fri, 21 Mar 2025 13:56:13 GMT

Hello @nancyVigo and @A_Flower and thank you very much for the additional details. This will help our team to better diagnose and troubleshoot the issue.

I will share the updates internally for this to be taken care of as soon as possible. Thank you for your very valuable feedback and please let us know where we can improve.

Re: Technical issues in IM

nancyVigo — Fri, 21 Mar 2025 14:59:41 GMT

@Val, @ana_neamtu, @bert and @CommunityJedi22, thank you all for looking at this particular issue and for your overall willingness and ability to help us all out! 🙂

Re: Technical issues in IM

CommunityJedi22 — Fri, 21 Mar 2025 17:16:17 GMT

Hello, and thanks again for your feedback and support The 1WS product team has this and opened a ticket with development to take a look. If you get any more feedback on how we could reliably produce this issue it would help a ton. Thanks!