topic Re: Please send a Change by Refresh message. - Packaging is Returnable - This field is required. in _Ask A Question for Item Management (IM)

Please send a Change by Refresh message. - Packaging is Returnable - This field is required.

SMCGINLEY — Wed, 29 Oct 2025 12:20:31 GMT

Hello!

I am trying to publish item 10010374816463 to Performance Food Group (GLN: 0806795000009). Unfortunately, PFG is telling me that the item keeps failing validation on their end. I am also seeing the item stuck in review status in item management.

Apparently, the issue is that the attribute "Is Packaging is Returnable"" is not filled out, which is required. However, the attribute is filled out. I saved the item many times to send a Change by Refresh message. I also republished the item and it still shows up with that attribute missing on their end. I am not sure what to do.

Re: Please send a Change by Refresh message. - Packaging is Returnable - This field is required.

SMCGINLEY — Wed, 29 Oct 2025 12:35:50 GMT

This has been resolved! The incorrect attribute was being filled out. "Is Packaging Returnable?” and “Packaging Marked Returnable Indicator.” I had been publishing with the first one, whereas PFG requires the indicator to be filled out.

Re: Please send a Change by Refresh message. - Packaging is Returnable - This field is required.

CommunityJedi22 — Wed, 29 Oct 2025 16:43:34 GMT

Awesome, that is great news