topic Re: Syndigo / 1 World Sync Webinar - Follow up questions for future experiences in _Ask A Question for Item Management (IM)

Syndigo / 1 World Sync Webinar - Follow up questions for future experiences

nancyVigo — Tue, 30 Sep 2025 17:20:54 GMT

Good afternoon team!

We just participated in the Syndigo / 1WS webinar talking about the merger and what to expect.

We do have a few follow up questions:

- Will there be a glossary of all acronyms explained such as MDM, PDP, etc.?

- Will we be able to watch / demo the future timeline of entering and updating an item from beginning to end in the Syndigo website? What would the end result look like?

- Will ratings be hand-picked or random?

- How will be able to access and answer reviews when necessary (negative review, confusion about item, etc.)?

Thanks in advance!

Re: Syndigo / 1 World Sync Webinar - Follow up questions for future experiences

CommunityJedi22 — Tue, 30 Sep 2025 17:46:04 GMT

Hello and welcome back @nancyVigo . Thank you for watching the video and reaching out here for follow-up. I am checking on this for you and will get back to you soon.

Re: Syndigo / 1 World Sync Webinar - Follow up questions for future experiences

CommunityJedi22 — Tue, 30 Sep 2025 17:50:27 GMT

Hello @nancyVigo . For your first question, please see here: Syndigo Glossary of PXM & Retail Terms

Re: Syndigo / 1 World Sync Webinar - Follow up questions for future experiences

CommunityJedi22 — Tue, 30 Sep 2025 18:05:53 GMT

Howdy @nancyVigo For your second question, please see here: https://play.goconsensus.com/s2b46f3bb

This is an end-to-end demo via our tool Consensus. For custom views, we recommend that you reach out to your account team.

Re: Syndigo / 1 World Sync Webinar - Follow up questions for future experiences

CommunityJedi22 — Tue, 30 Sep 2025 18:10:46 GMT

Hello, @nancyVigo I hope this is helping.

Question #3:
Rating & Reviews are not handpicked. In order to adhere to authenticity standards, reviews are collected and moderated for appropriateness and relevance, but not for rating score. Reviews that end up being displayed include all reviews (positive and negative) that pass the appropriateness and relevance checks by PowerReviews by Syndigo moderation.

Question #4:

All reviews submitted by your customers are available to view and respond to via the PowerReviews by Syndigo portal. The PowerReviews by Syndigo moderation process flags reviews that may need some extra attention (e.g., customer service issue, safety concern, low-rated). These reviews are filtered into “channels” that you and your team can set up alerts for so that you can be reminded to engage with the reviews that matter most.

Re: Syndigo / 1 World Sync Webinar - Follow up questions for future experiences

nancyVigo — Tue, 30 Sep 2025 18:16:12 GMT

@CommunityJedi22, thank you so much for the prompt responses!

For question #4, do we need to go to the Syndigo website and make a new login to access this, among other things being offered?

Re: Syndigo / 1 World Sync Webinar - Follow up questions for future experiences

CommunityJedi22 — Thu, 02 Oct 2025 13:46:37 GMT

Hello, @nancyVigo. We are checking on that for you and will get back to you soon.

Re: Syndigo / 1 World Sync Webinar - Follow up questions for future experiences

nancyVigo — Thu, 02 Oct 2025 13:48:13 GMT

@CommunityJedi22, good morning! Thanks!

Re: Syndigo / 1 World Sync Webinar - Follow up questions for future experiences

CommunityJedi22 — Thu, 02 Oct 2025 14:00:43 GMT

Hello, @nancyVigo . I confirmed that for PR access, you can speak with your 1WS account manager to learn more and get started. Do you need help with contact info?

Re: Syndigo / 1 World Sync Webinar - Follow up questions for future experiences

nancyVigo — Thu, 02 Oct 2025 14:03:31 GMT

@CommunityJedi22, our account manager is currently Shay Freeman.

Re: Syndigo / 1 World Sync Webinar - Follow up questions for future experiences

anca — Fri, 03 Oct 2025 15:05:15 GMT

Hello @nancyVigo,

Thank you for your reply.

Yes, that is correct. Please let us know if you need help getting in touch with Shay, and we would be happy to help.

Have a lovely day!

Re: Syndigo / 1 World Sync Webinar - Follow up questions for future experiences

nancyVigo — Tue, 07 Oct 2025 13:01:31 GMT

@anca, good morning and thanks for the confirmation!

Have a great day! 🙂