topic Re: Unable to Retrieve GTINs or Report Status in Item Management in _Ask A Question for Item Management (IM)

Unable to Retrieve GTINs or Report Status in Item Management

Kasia — Tue, 19 Aug 2025 17:43:24 GMT

Is anyone else experiencing performance issues with Item Management? I've tried searching for GTINs and checking statuses under Reports, but none of the searches are returning any data or results? I've re-booted and cleared my browsing history. Am I the only one experiencing issues?

Re: Unable to Retrieve GTINs or Report Status in Item Management

Val — Tue, 19 Aug 2025 18:41:26 GMT

Hello @Kasia, thank you for letting us know you were encountering the issue as well and our apologies for any inconvenience this has caused.
As noted in this thread - Issue with search feature and pulling reports in Item Management - the issue has in the meantime been solved. We appreciate your time and patience and we will be here for you in case there is anything we may assist with. Thank you and have a wonderful day!

Re: Unable to Retrieve GTINs or Report Status in Item Management

Kasia — Tue, 19 Aug 2025 18:49:35 GMT

Thank You Val for a quick turnaround ! Have a great day!