topic Re: Net package quantity error in _Ask A Question for Item Management (IM)

Net package quantity error

niteishk — Mon, 28 Jul 2025 15:26:39 GMT

Hi Team,

Could you please let me know the solution to below cic message. What action should I take to resolve this?

Net Package Quantity/Net Content UOM - This field is required.Please send a Change by Refresh message.

Thank you.

Nitesh Kumar

Re: Net package quantity error

anca — Mon, 28 Jul 2025 15:47:46 GMT

Hello @niteishk, and thank you for utilizing our customer community.

To properly assist you with this CIC message, can you please provide the affected GTIN? Additionally, can you let us know what is the recipient you are publishing this item to, please?

We are looking forward to your response. Have a lovely day!

Re: Net package quantity error

niteishk — Tue, 29 Jul 2025 08:14:43 GMT

GTIN- 10708971118010

Recepient-Associated Food 0041172100006

Re: Net package quantity error

ana_neamtu — Tue, 29 Jul 2025 12:25:43 GMT

Hello @niteishk,

It's good chatting with you again!

Please add the Net Content field under the Weight and Dimensions section of GTIN 10708971118010, then Save your changes. Saving will send this update as a change by refresh to the customer.

Hope this helps. Please let us know if you have additional questions.

Have a great day!