topic Re: Unknown Recipient Showing in Worklist with Received Message in _Ask A Question for Item Management (IM)

Unknown Recipient Showing in Worklist with Received Message

nancyVigo — Tue, 22 Jul 2025 14:31:11 GMT

Good morning team!

I was checking my worklist (like I do everyday) and found a peculiar "recipient" showing up with a message of "received." Please, see screen shot showing some of them (there's a lot more).

I have been updating a number of items for Sysco, but have not published/republished any of them.

Thanks in advance!

Re: Unknown Recipient Showing in Worklist with Received Message

George_C — Wed, 23 Jul 2025 20:05:14 GMT

Hello @nancyVigo, It's good chatting with you again. The publication of your items to the 1WS Content1 GLN is designed for high-scale, read-only access. Content 1 allows retailers and service providers—local grocery stores, bodegas, agencies, and more—to view your selected and approved product content in the Item Management via API, and your synchronized (and only synchronized) products will be sent to Content1.

For a more in-depth explanation, we recommend checking with your account representative from the 1WorldSync end.

Hope it helps. Thank you.

Re: Unknown Recipient Showing in Worklist with Received Message

nancyVigo — Tue, 22 Jul 2025 17:16:15 GMT

@George_C, thanks, I will check with our rep.

Just to clarify, I haven't published anything to this 1WS Content1. It just appeared this morning.

Will this be happening from now on?

Re: Unknown Recipient Showing in Worklist with Received Message

alien — Wed, 23 Jul 2025 13:31:25 GMT

Hello @nancyVigo and thank you for continuing the use of the community.

Most likely, the item(s) were published in the past to the 1WS Content1 GLN. You can either ignore the publication or have it withdrawn 101 Basic: Item Management - How to Delete or Withdraw Publication if you do not like showing up whenever you update that item(s).

Thank you and have a great day

Re: Unknown Recipient Showing in Worklist with Received Message

nancyVigo — Wed, 23 Jul 2025 14:23:09 GMT

@alien and @George_C, thank you both for the information.

Have a great day!

Re: Unknown Recipient Showing in Worklist with Received Message

A_Flower — Wed, 23 Jul 2025 18:50:56 GMT

Good afternoon,

It shows I published to them on July 22, 2025, and I did not do this.

Re: Unknown Recipient Showing in Worklist with Received Message

nancyVigo — Wed, 23 Jul 2025 18:53:17 GMT

@A_Flower, like you, I never published our items or opted in and neither has anyone in our department.

Re: Unknown Recipient Showing in Worklist with Received Message

A_Flower — Wed, 23 Jul 2025 18:54:51 GMT

I'm wondering if this has anything to do with the Kroger playlist, as these appeared after I activated it on a lot of our items.

Re: Unknown Recipient Showing in Worklist with Received Message

Val — Wed, 23 Jul 2025 20:15:42 GMT

Hello @nancyVigo and @A_Flower, thank you for continuing the use of the community.

If your contract includes this service and it was agreed upon with your assigned Account Manager, publications to the 1WorldSync Content1 GLN are automatic. These publications can help you reach new retailers who are actively seeking to expand their product offerings and add new items to their shelves.

If you no longer wish your items to be accessible to these retailers, you can contact our Account Managers and they can assist further. Thank you and have a wonderful day!

Re: Unknown Recipient Showing in Worklist with Received Message

A_Flower — Thu, 24 Jul 2025 10:54:35 GMT

I don't have a problem with it. I just thought it was bazaar the way it showed up in mass quantity the way it did. I'd never seen it before.

Thanks for the explanation!

Re: Unknown Recipient Showing in Worklist with Received Message

Maria — Thu, 24 Jul 2025 20:50:15 GMT

Hello @A_Flower , You're very welcome! It’s a unique display indeed, and we appreciate you pointing it out. If you notice anything else or need assistance in the future, please don’t hesitate to reach out.

Thank you!