topic Re: How long does it take for an attribute change in IM to show up in VIP? in _Ask A Question for Item Management (IM)

How long does it take for an attribute change in IM to show up in VIP?

A_Flower — Wed, 07 May 2025 18:31:50 GMT

Good afternoon,

I made a change to temperature in IM for a Kroger item, and it seems to be taking a long time to show up in VIP.

Does anyone know how long it normally takes to flow through?

Thanks!

A_Flower

Re: How long does it take for an attribute change in IM to show up in VIP?

DanV — Wed, 07 May 2025 19:36:45 GMT

Hello, @A_Flower , and welcome back

Typically, updates will flow to Kroger VIP shortly after their Master Subscription runs (scheduled to run every 15 minutes), however, we are currently experiencing a backlog from IM to Kroger VIP that will cause delays with publications/updates to Kroger.

Re: How long does it take for an attribute change in IM to show up in VIP?

A_Flower — Thu, 08 May 2025 10:43:20 GMT

Thank so much!

Re: How long does it take for an attribute change in IM to show up in VIP?

A_Flower — Thu, 08 May 2025 11:26:59 GMT

I apologize, I was premature on accepting this as a solution.

I added the temp for "Trade item is transported to the distribution center", however, it still is not showing up in VIP.

Can someone please tell me what I'm missing?

Thanks!

A_Flower

Re: How long does it take for an attribute change in IM to show up in VIP?

nancyVigo — Thu, 08 May 2025 13:31:28 GMT

@A_Flower, I just checked an item that I updated a couple of days ago and I noticed that it did populate both temperature attributes in VIP. Maybe it does have to do with the backlog?

Re: How long does it take for an attribute change in IM to show up in VIP?

George_C — Thu, 08 May 2025 13:33:37 GMT

Hello, @A_Flower, and welcome back. For the temperature, we need the two specific Temperature Activity Codes Kroger is asking for: "Trade Item is being stored or handled" and "Trade Item is in transport to the distribution center", with their respective temperature information.

Also, the temperature for maximum and minimum should be the same on the 2 attribute sets for Temperature Information, just the qualifier code will be different.

If help is needed, please provide us with a GTIN for the item in question, so we can further troubleshoot.

Re: How long does it take for an attribute change in IM to show up in VIP?

A_Flower — Thu, 08 May 2025 13:34:25 GMT

Thank you Nancy!

I didn't realize there was a backlog.

Hopefully that's the issue.

Re: How long does it take for an attribute change in IM to show up in VIP?

A_Flower — Thu, 08 May 2025 13:36:47 GMT

Oops, I missed that in DanV's reply.

Thank you for mentioning it!

Re: How long does it take for an attribute change in IM to show up in VIP?

George_C — Thu, 08 May 2025 13:40:43 GMT

Hi @A_Flower, No problem, please adjust the temperature, save the item, and let us know if the update reaches Kroger Product Intro.

You can also check the Reports > Sync Status for the progress of your update/publication and see if the update was successful or if it failed. Thank you.

Re: How long does it take for an attribute change in IM to show up in VIP?

A_Flower — Thu, 08 May 2025 13:42:26 GMT

Thank you!

I've adjusted so both are the same min and max.

Re: How long does it take for an attribute change in IM to show up in VIP?

George_C — Thu, 08 May 2025 13:49:06 GMT

Thank you for letting us know. If we can help in any way, don't hesitate to ask.

Re: How long does it take for an attribute change in IM to show up in VIP?

nancyVigo — Thu, 08 May 2025 13:56:44 GMT

@A_Flower, you're welcome! Have a great day!