Error Code KR14412 and KRDAM16328

BakenJoy — Thu, 17 Apr 2025 17:46:41 GMT

I have received the following two error codes for case GTIN: 10793760129797 and each: 00793760129790.

This keeps happening with all Kroger items I attempt to upload.

Re: Error Code KR14412 and KRDAM16328

Val — Thu, 17 Apr 2025 18:58:48 GMT

Hello @BakenJoy, welcome to the customer community. Thanks for reaching out.

I can see the hierarchy for your Case 10793760129797 is currently validating successfully, however this seems to be a new item for Kroger, but it was set up as Current instead of New and is also missing an Item Submission Reason Code.

To fix the publication type issue, please Republish the Case as New (instead of Initial Load) from Item Management. For more details, you can follow the steps in this article: Republishing in Item Management.

The Kroger Item Submission Reason Code can be added close to the bottom of the Hierarchy Data Page here:

This needs to most likely be either Division Request or New Item and can be confirmed by your Kroger buyer or category manager.

Please let us know if this helped or if there is anything else we may assist with for this request. Thank you!

topic Error Code KR14412 and KRDAM16328 in _Ask A Question for Item Management (IM)

Error Code KR14412 and KRDAM16328

Re: Error Code KR14412 and KRDAM16328