topic Re: External error message in _Ask A Question for Item Management (IM)

External error message

A_Flower — Wed, 15 Sep 2021 13:50:08 GMT

Good morning,

I'm receiving an error stating there is an external error with one of our items, however, everything is validating correctly.

I've attached a screen shot for reference.

Thanks!

A_Flower

Re: External error message

CommunityJedi22 — Wed, 15 Sep 2021 17:00:39 GMT

I see you sent that via AS2. Can you check your XML for a value of "00030800050011?"

Re: External error message

A_Flower — Wed, 15 Sep 2021 17:05:48 GMT

I apologize, but what is an XML?

And, what is AS2?

Re: External error message

CommunityJedi22 — Wed, 15 Sep 2021 17:13:48 GMT

I apologize. I saw the registry response and misread that thinking you were using AS2. I am testing this for you in IM.

Re: External error message

A_Flower — Wed, 15 Sep 2021 17:15:18 GMT

Great!

Thank you!

Re: External error message

jcharles — Thu, 16 Sep 2021 12:58:34 GMT

Andrea,

The issue here is the item is not registered with the Global Registry. When a new item is added to Item Management it gets sent to the Global Registry, every item every time.

If you look at the very bottom of your item, you can see if you have a response. If you do not Registered/Successful, then you will not be able to publish the GTIN to any of your trading partners. I have established a service desk ticket so I could get this issue escalated and resolved. Ticket number SDU-385620 has been escalated and I will advise the moment it is resolved or you can just check the Registry response at the bottom of the item.

Re: External error message

A_Flower — Thu, 16 Sep 2021 13:06:38 GMT

Ok, so is there anything that needs to be done on my end or do I just wait until the registry status says successful?

Re: External error message

jcharles — Thu, 16 Sep 2021 13:29:02 GMT

Andrea,

No, I will take care of it and reply once I can see that it's registered. If you see it registered before I respond, then you are good to publish again.

Re: External error message

A_Flower — Thu, 16 Sep 2021 13:31:56 GMT

Thank you for your help!

Re: External error message

A_Flower — Thu, 16 Sep 2021 14:12:19 GMT

It is now showing "Success". Thank you so much for clearing this up for me!