topic Re: Resend in _Ask A Question for Item Management (IM)

Resend

mvinkler — Mon, 19 Jun 2023 14:22:09 GMT

When you press the resend button, does it correct recipient requests?

Re: Resend

nancyVigo — Mon, 19 Jun 2023 14:33:26 GMT

@mvinkler, good morning! I had never noticed that resend button. I did find it and I am curious as to what its purpose is.

Re: Resend

jcharles — Mon, 19 Jun 2023 15:28:51 GMT

@nancyVigo @mvinkler

Hello and welcome back!

Can you provide a screenshot so I know exactly which button to describr?

Thank you!

Re: Resend

mvinkler — Mon, 19 Jun 2023 15:34:42 GMT

Re: Resend

jcharles — Mon, 19 Jun 2023 15:54:11 GMT

Ok, awesome, here we go!

Resend can be used to send a change without editing any values, known as a “ghost
modify”. If the GTIN is published, this will also trigger outbound synchronization.

You would want to make corrections as Item Management will not address them.

The "ghost" modify is a term where we just send the content again without any changes.

Re: Resend

mvinkler — Tue, 20 Jun 2023 11:57:21 GMT

Would this work as a "Send a Refresh Message"?

Re: Resend

jcharles — Tue, 20 Jun 2023 12:08:20 GMT

Good morning!,

Yes, this would resend the publication back through but without the needed changes they might ask for.

Re: Resend

CheesemakersInc — Tue, 19 Mar 2024 16:31:04 GMT

Will resend work if I need to update images or remove EFL's?

Re: Resend

Julie — Tue, 19 Mar 2024 17:15:40 GMT

Hello @CheesemakersInc and thanks for reaching out.

Resend can be used to send an update without editing any item information, it is known as a “ghost modify”. If the GTIN is published, this will also trigger outbound synchronization.

After reviewing your account I would recommend reaching out to the Aligntrac Sync / PDI team to find out more about what your next steps should be to update / remove images as they would be able to assist you in updating the information in the right place. The email address for them is: syncpdisupport@1worldsync.atlassian.net . Thank you.

Re: Resend

LuisalbaMunoz — Thu, 13 Feb 2025 14:47:26 GMT

Question 1

My recipient has requested me make updates on attributes that are already filled out properly & "Please send a Change by Refresh message" will this make this time for them to populate those fields?

Question 2

I have also an scenario where a image needed to be uploaded and be sent as "Please send a Change by Refresh message" will this work as well?

Re: Resend

Val — Thu, 13 Feb 2025 15:15:44 GMT

Hello, @LuisalbaMunoz, thanks for continuing the use of the community.

1. A "Change by Refresh message" is triggered by you making any item update and Saving the item in question, so you do not need to worry about (Re)Publishing the item.

2. Yes, updating the image and Saving your item afterwards will also trigger a "Change by Refresh message". If in doubt, you can also always generate a "Change by Refresh" for any of your items by updating the Product Information Effective Date/Time (this is the first date in the Dates section in Item Management) to that day's date if it is not already.

Please let us know of this helped or if there is anything else we may help with for this request. Thank you and have a wonderful day!

Re: Resend

Theo — Thu, 13 Feb 2025 16:30:57 GMT

Hello @LuisalbaMunoz

I have reviewed your request, and the Resend option can be used in both situations. One thing I would advise is that the item with the new image added should be saved first, as it has been updated, and then you can proceed with the Resend.