topic Re: Failed to Validate in _Ask A Question for Item Management (IM)

Failed to Validate

S_Fatla — Fri, 08 Jan 2021 14:51:16 GMT

GTIN 10079041826037

Failed to validate an item. Please contact administrator.

Not sure why I am receiving this error for the above noted GTIN.

Re: Failed to Validate

CommunityJedi22 — Fri, 08 Jan 2021 21:44:04 GMT

Hello and thank you for contacting us via our online community platform. I took a look at that GTIN to replicate the issue you reported. The parent GTIN validates successfully but when I validate the child GTIN ending in "6030," I get the validation error below:

I recommend you review your unit indicators in this hierarchy and let us know if you have any other questions.

Thanks,

Mark

Re: Failed to Validate

AMingea — Thu, 16 Jan 2025 21:25:58 GMT

I am receiving the same error. Please advise.

Re: Failed to Validate

CommunityJedi22 — Thu, 16 Jan 2025 21:33:13 GMT

Hello @AMingea and welcome to the customer community. Please take a look at this post and let us know if you have any other questions.

https://community.1worldsync.com/t5/IM-Knowledge/Unit-Indicators-in-IM/ta-p/7820

In the customer community, you can search for existing content using the search bar, menu bar, and launch buttons on most category pages. You can also ask questions, subscribe to areas for updates, find training opportunities, and learn more about other services we offer. Please post any questions you have as we are happy to help where we can.

Re: Failed to Validate

AMingea — Thu, 16 Jan 2025 21:36:23 GMT

My unit hierarchy is as stated in the link you posted above. Please advise on how to clear the attached error.

Re: Failed to Validate

BigBuford — Thu, 16 Jan 2025 21:43:27 GMT

Hello,

The error attached above aligns with a rare system glitch/timeout error. Please close your item and reopen the item and the error should then resolve. Please ensure when making changes or updates to an item to save frequently to avoid the system from timing out.

Thanks!