topic Re: Publication error in _Ask A Question for Item Management (IM)

Publication error

niteishk — Fri, 25 Oct 2024 19:08:00 GMT

Hi Team,

I am getting error messages while publishing GTIN 10041820822233 for McLane Company. Please review and let me know how to resolve this.

Thank you.

Nitesh

Re: Publication error

Maria — Fri, 25 Oct 2024 20:40:31 GMT

Hello @niteishk Thank you for reaching out to our customer community. Welcome. To remove the errors we suggest adding the McLane playlist on both levels of the hierarchy save and validate. Once the playlist is added the errors which are preventing you from publishing will show up on the screen. Please click on each warning and fill in the rest of the missing information.

Please let us know if you have additional questions! Thank you!

Re: Publication error

niteishk — Mon, 28 Oct 2024 09:16:18 GMT

Hi @Maria, Yes there are 3 error messages regarding Product marketing message, Features and benefits and Is packaging labelled with Drug facts. But even after populating these 3 error fields still getting the same error message.

Please let me know why these error messages don't go away so that i can publish it?

Re: Publication error

Maria — Mon, 28 Oct 2024 13:07:29 GMT

Hello @niteishk , It’s good chatting with you again. The errors are coming from the consumer level. The Is Packaging Labelled With Drug Facts, Product Marketing Message, and Features and Benefits attributes are mandatory for each hierarchy level. Please complete the three sections on each level, and you should be able to publish to your retailer.

Thank you!

Re: Publication error

niteishk — Mon, 28 Oct 2024 13:44:27 GMT

Thank you, the item is published now.

Re: Publication error

Maria — Mon, 28 Oct 2024 14:03:58 GMT

Hello @niteishk This is great news! Thank you for letting us know.