topic Re: In Process supplier in _Ask A Question for Item Management (IM)

In Process supplier

Brennen — Thu, 24 Oct 2024 19:08:56 GMT

I seem to be stuck for a month on in process supplier. Please see the screenshot attached. Where do we go from here?

Re: In Process supplier

CommunityJedi22 — Thu, 24 Oct 2024 19:15:15 GMT

Hello @Brennen Can you tell me whether you have topped off your attributes on the GTIN levels and updated the hierarchy page before validating and submitting? Once you have items in PI, the idea is to top-off the attributes, validate until all errors are cleared and submit.

Here is an are we created to help you successfully sync your items with Kroger: https://community.1worldsync.com/t5/Use-IM-to-Publish-to-Kroger-PI/ct-p/UseIMtoPublishtoKrogerPIVIP

Specifically, this is a great place to start to help with these next steps: https://community.1worldsync.com/t5/Getting-Started-with-Kroger/Getting-Started-with-Kroger/ta-p/10631

Please let us know if you have any questions.

Re: In Process supplier

Brennen — Thu, 24 Oct 2024 19:18:41 GMT

Please excuse my ignorance what do you mean by topped off my attributes

Re: In Process supplier

Val — Thu, 24 Oct 2024 19:44:03 GMT

Hello @Brennen and welcome back to the Community!

In the case of Kroger, topping off is the process of using the Kroger VIP (or Product Introduction) screens to enter and submit Kroger-required attributes in addition to the attributes already provided as standard mandatory attributes for any retailer.

You can find a Glossary of useful terms for Kroger (including an explanation of "top off") in our Reference Manual linked here. Please feel free to download the PDF and search using CTRL+F for any topic or keyword you need assistance with or use the Table of Contents to navigate more easily to find the topic you are interested in.

Please let us know if this helped or if there is anything else we can assist with.

Thank you!

Re: In Process supplier

Brennen — Tue, 29 Oct 2024 21:25:09 GMT

We have completed all required attributes and submitted the information. Initially, the system displays a "success" message; however, it subsequently transitions to "Process Retailer." The following day, it reverts to "Process Supplier" without any explanation or errors. All products are functioning correctly, yet the system continues to cycle through these statuses.

Please help none of the training videos are corrasponces have helped

Re: In Process supplier

Val — Tue, 29 Oct 2024 21:37:36 GMT

Hello @Brennen and thanks for continuing the use of the community.

This short video covers where to check for Kroger comments in Product Introduction for any item that is pushed back into In Process Retailer: 101 Basic - Submit and Confirm Comments in Product Introduction for Kroger. In a nutshell, you need to go to the Hierarchy Data Page of your item and then to the Comments section.

For item, Kroger is advising the following 00810166830553:

Your item therefore needs to be registered with WERCS as per the above for it to be accepted by Kroger and receive an IMF number from Kroger.

Please let us know if this helped or if you come across other issues and we would be delighted to assist where needed.

Thank you!

Re: In Process supplier

Brennen — Sun, 03 Nov 2024 20:25:07 GMT

Thanks for that. We had no idea about Werks. We have worked it out that it is a separate App and not on the 1WS portal

Re: In Process supplier

CommunityLord_ — Mon, 04 Nov 2024 16:20:17 GMT

Hi @Brennen,

I see your item got an IMF already under the Comments for this item, hence all is well.

Don't hesitate to contact us if you need help.

We are here to help you.

Thanks.