Deleting An Item (Never Published) - Draft

dan_nelson — Wed, 18 Aug 2021 21:17:36 GMT

Hello,

I have a pesky item that is in draft status (and never published) that I need deleted. It is completely empty of information and I need to clone an item and use this same GTIN. Whenever I try to use this same GTIN, I keep getting a message saying that the item already exists.

Can you please advise on how to delete an item?

I saw another person had the same issue several weeks back.

Thank you in advance for your help!

Dan

Re: Deleting An Item (Never Published) - Draft

CommunityJedi22 — Thu, 19 Aug 2021 12:44:38 GMT

Hello and thank you for reaching out to us via our community platform. In order for us to complete your GTIN purge request successfully, please make sure the following is true for each GTIN you need to be purged:

1) Delete all publications of any hierarchies the GTINs are a part of. 1WorldSync is unable to process GTIN deletes for items that are actively published to trading partners. Please note, GTIN delete transactions can commence 25 hours from the time the publication deletes are sent.

2) Remove all images in Digital Asset Management for each GTIN. 1WorldSync is unable to process GTIN deletes for items with images in DAM.

3) Fully and accurately complete the GTIN Purge Template and send to technicalsupport@1worldsync.com. Each column must have the correct information for successful GTIN deletion:

Target Market should be correct
Information Provider should be the correct, full 13 digit number for the org asking for the purge
Ensure the GTINs in the spreadsheet are valid 14 digit GTINs

Once you submit the form, the Service Desk will work to purge your GTIN(s) from the Item Management application and then send the request to the Global Registry. Please note, we are setting your ticket request to close at end of business today. When you are ready to submit your GTINs for deletion, please send your completed form to the 1WorldSync Service Desk at technicalsupport@1worldsync.com.

We appreciate your patience as we work through this process for you.

topic Deleting An Item (Never Published) - Draft in _Ask A Question for Item Management (IM)

Deleting An Item (Never Published) - Draft

Re: Deleting An Item (Never Published) - Draft