topic Re: KR16334 When Kroger Item Submission Reason Code and Temperature Controlled are populated, both T in _Ask A Question for Item Management (IM)

KR16334 When Kroger Item Submission Reason Code and Temperature Controlled are populated, both Tempe

UserAngel2024 — Fri, 30 Aug 2024 08:37:49 GMT

I have encountered this error "KR16334 When Kroger Item Submission Reason Code and Temperature Controlled are populated, both Temperature Qualifier Code "Trade Item is in transport to the distribution center" AND "Trade Item is being stored or handled" must be specified along with their corresponding Minimum and Maximum Temperatures.".

I went to IM to edit this attribute, saved and validated. It's been more than 2 hours but it is not updating in the Kroger VIP.

Same thing for all 3 GTIN (00658564803980, 00658564983378, 00658564703983)

Re: KR16334 When Kroger Item Submission Reason Code and Temperature Controlled are populated, both T

Val — Fri, 30 Aug 2024 14:13:17 GMT

Hello @UserAngel2024 and thank you for utilizing our customer community.

The item information seems to be updated in Product Introduction at the moment.

GTIN 00658564803980:

GTIN 00658564983378:

GTIN 00658564703983:

Sometimes, if Image Shadowing is enabled, item information may take slightly longer (up to 24 hours) than the usual 15-30 minutes to flow through from Item Management to Product Introduction.

Your company is also currently enrolled in our Onboarding program, so, for any item related issues or questions, you can reach out to your assigned assistant who can provide more details and help with any issue you come across through ticket CXPRSV-4784.

Thank you!

Re: KR16334 When Kroger Item Submission Reason Code and Temperature Controlled are populated, both T

UserAngel2024 — Tue, 03 Sep 2024 03:45:58 GMT

Thank you for looking into this.

Re: KR16334 When Kroger Item Submission Reason Code and Temperature Controlled are populated, both T

CommunityLord_ — Mon, 09 Sep 2024 15:50:43 GMT

Hello @UserAngel2024

Thank you for your patience and don’t hesitate to let us know if you have any additional questions.