topic Re: "Invalid Format Type" in _Ask A Question for Item Management (IM)

"Invalid Format Type"

Seebo — Wed, 28 Aug 2024 19:29:36 GMT

Hi,

I received a CIC message on one of our product and that the product has "Invalid format type" and I am not sure which attributes is referred to in this message. Could you please assist? the GTIN # 30743767001002.

Thank you,

Seebo.

Re: "Invalid Format Type"

Maria — Wed, 28 Aug 2024 20:52:54 GMT

Hello @Seebo Thank you for reaching out to our customer community.

I have opened a ticket for your request and someone will reach out with a resolution. Thank you!

Re: "Invalid Format Type"

Seebo — Fri, 30 Aug 2024 13:04:05 GMT

Good morning Maria,

any update on this issue?

Thank you,

Seebo.

Re: "Invalid Format Type"

Val — Fri, 30 Aug 2024 14:35:02 GMT

Hello @Seebo and thank you for the reply.

I have reached out to our assigned agent to your company and Charles will in turn be contacting you through our ticketing system with an update in ticket CXOBS-3499.
You can use that ticket number to reply to Charles directly and let him know of any item issues you come across to receive quicker assistance directly.

Thank you!