topic Re: Consumer items contain specific errors. in _Ask A Question for Item Management (IM)

Consumer items contain specific errors.

ATsatchell — Fri, 09 Aug 2024 19:14:53 GMT

I am receiving the following message in the Recipient Request Review for several items for Kroger. How do I resolve this?

Re: Consumer items contain specific errors.

alien — Mon, 12 Aug 2024 13:55:23 GMT

Hello @ATsatchell and welcome to the customer community. Thanks for reaching out.

I am happy to take a look for you to help where I can but I request you provide some additional context to help me troubleshoot this with you. Can you provide me with an example GTIN, error message and any other details?

There are over 160 such responses for Kroger and I wish to know which ones you have issues with.

Thank you and have a great day.

Re: Consumer items contain specific errors.

ATsatchell — Fri, 30 Aug 2024 13:00:27 GMT

GTIN 90011110645671 is an example

Re: Consumer items contain specific errors.

ATsatchell — Fri, 30 Aug 2024 13:01:18 GMT

Consumer items contain specific errors is the CIC.

Re: Consumer items contain specific errors.

Val — Fri, 30 Aug 2024 14:23:47 GMT

Hello @ATsatchell and thank you for the additional information provided. This helps a lot!

Item 90011110645671 is currently receiving a validation error in Product Introduction:

The error comes up because there currently are 2 placeholder images with conflicting information in Product Introduction:

and

Please either remove the one added from Item Management (first screenshot above) or the one added in Product Introduction (second screenshot above) to clear the error.

You can then make any other desired changes to the hierarchy or submit the hierarchy to Kroger if everything else is already up to date.

Please let us know if this helped or if there is anything else we can assist with.

Thank you!

Re: Consumer items contain specific errors.

ATsatchell — Mon, 14 Oct 2024 16:40:07 GMT

Thank you!