topic Re: Pending Synchronizations in _Ask A Question for Item Management (IM)

Pending Synchronizations

jstaub4 — Mon, 18 Jul 2022 18:12:35 GMT

Hello!

We have a number of GTINs that I submitted on Friday (07/15), and they have been stuck under "PENDING SYNCHRONIZATION" since then. I did republish as new today, so the new status is "PENDING SYNCHRONIZATION 18-Jul-2022 10:06:31".

Typically our items sync within an hour or less. Are there any issues today that would cause a delay?

Thanks so much!

Re: Pending Synchronizations

TaraDeJong — Mon, 18 Jul 2022 18:18:02 GMT

I am having the same issue, we are M2M and I'm waiting for 00018300614780 to get to Kroger's PI

Re: Pending Synchronizations

Bvalentine — Mon, 18 Jul 2022 18:38:37 GMT

I am going through the same thing, went to the link exception report just to make sure the items are not stuck there, I also looked at the work list and there is no history of my items.

Re: Pending Synchronizations

jcharles — Mon, 18 Jul 2022 18:56:04 GMT

Jessica,

Have you consulted Retail Link or Item 360 to see if you have anything else to complete on that side?

Re: Pending Synchronizations

jcharles — Mon, 18 Jul 2022 19:05:20 GMT

Hello,

Could you share the GTIN that you are not able to find on your worklist? Please let me know and I can help search for them.

Re: Pending Synchronizations

jstaub4 — Mon, 18 Jul 2022 19:09:02 GMT

We've synced a number of items over the years, and we typically do not have to complete anything on the Retail Link side until the items are Received. I have 19 pending GTINs, but two of them are:

90730799020745

00730799635915

Re: Pending Synchronizations

Bvalentine — Mon, 18 Jul 2022 19:11:21 GMT

Retail link and 360 is for club Sam's Walmart Costco only.

Re: Pending Synchronizations

jcharles — Mon, 18 Jul 2022 19:32:31 GMT

Hello,

If you can share the GTIN in question than I can help provide some direction?

Re: Pending Synchronizations

TaraDeJong — Mon, 18 Jul 2022 19:42:02 GMT

00018300614780 is the one I am having issues with, It's also on SDU-423256

Re: Pending Synchronizations

jcharles — Mon, 18 Jul 2022 19:45:39 GMT

Jessica,

I believe this is a timing issue for your GTIN, see below. You published as @12:32 but the registry response did not come back before the publication was made. Every GTIN has to be registered with the Global Registry before it will go out. The second publication will be ignored since you have published the GTIN, we need a publication republish.

We need to click Publications at the top and select "Manage Publications". You can pull them all up by Walmart's GLN under Recipient to speed things up.

Please let me know once you republish then we can monitor.

Re: Pending Synchronizations

jcharles — Mon, 18 Jul 2022 19:46:38 GMT

Perfect Tara,

Let me have a look.

Re: Pending Synchronizations

jstaub4 — Mon, 18 Jul 2022 19:57:41 GMT

Thank you so much! I have them republished.

Re: Pending Synchronizations

jcharles — Mon, 18 Jul 2022 21:08:27 GMT

Tara, we had some issues with CIN messages going but the services have been restarted. We might have a bit of a backlog before you actually see your items show up.

Re: Pending Synchronizations

RebeccaNichols — Tue, 19 Jul 2022 15:49:40 GMT

We too are seeing major delays in publications being processed. Is there an update from 1WorldSync on the issue and an expected resolution?

Re: Pending Synchronizations

jcharles — Tue, 19 Jul 2022 16:30:54 GMT

We did have to reboot our hub services yesterday which did resolve the issue. We apologize for any inconvenience this might be causing but we are looking at the issue now.

Re: Pending Synchronizations

SPenouilh — Wed, 17 Jul 2024 16:43:38 GMT

I am having the same problem. My items are going into McLane PI but still pending synchronization since Monday July 15th, I have 10.

00041761118689 and 00041761118696 were published on Monday.

Re: Pending Synchronizations

SPenouilh — Wed, 17 Jul 2024 16:45:03 GMT

I am having the same problem. My items are going into McLane PI but still pending synchronization since Monday July 15th, I have 10.

00041761118689 and 00041761118696 were published on Monday.

Re: Pending Synchronizations

Julie — Wed, 17 Jul 2024 18:55:29 GMT

Hello @SPenouilh and thank you for reaching out!

Please publish your items to GLN 0078742000008 Wal-Mart United States and let me know if you are encountering other issues with the publication. They are currently pending publication as that is the incorrect Walmart GLN to publish to.

However, you are attempting to publish to McLane and submit your items to them I have attached the documentation we have available for them. Thank you!

Re: Pending Synchronizations

Maria — Wed, 24 Jul 2024 15:47:13 GMT

Hello @SPenouilh thank you for reaching out! The two GTINs provided can now be found in the Product Introduction portal under the Retailer Status.

Thank you!