topic Re: Images in Item Management with triangle/! and how to remove images in _Ask A Question for Item Management (IM)

Images in Item Management with triangle/! and how to remove images

Caroline_Lahn — Wed, 03 Jul 2024 16:44:02 GMT

I need to remove some images in Item Management that say "coming soon" with a triangle and exclamation mark. First question - why is it showing a triangle/exclamation mark instead of the image itself? Next, how do I delete those images to try and reload different ones?

Re: Images in Item Management with triangle/! and how to remove images

Julie — Wed, 03 Jul 2024 18:29:32 GMT

Hello @Caroline_Lahn and thanks for reaching out.

They can not be removed as they are not images that are sent to your trading partners, only placeholders that can be ignored. I currently see 5 images added to your product and if you'd like you can always add more, I've attached the documentation on how that is done IM Quick Sheet for Digital Asset Management (DAM). Thank you!

Re: Images in Item Management with triangle/! and how to remove images

Caroline_Lahn — Wed, 03 Jul 2024 18:56:52 GMT

Hmmm I don't believe that is true because I downloaded the zip file of the images from the product page and I could see what was showing as those two images. Plus that IS in fact being pulled in and populated to one of my distributors websites so they are some how getting access to those images.

Re: Images in Item Management with triangle/! and how to remove images

Julie — Wed, 03 Jul 2024 19:12:20 GMT

Thank you so much for the additional details. I have created a ticket for you with the details of this conversation and I will escalate the ticket for further investigation.