topic Re: Item Search in _Ask A Question for Item Management (IM)

Item Search

lflanary — Mon, 28 Nov 2022 15:30:03 GMT

Has something changed with the Item Search Feature? I can see my items in the list but if I try to search for one specifically it comes up with No Records Found. Help please. Thank you!!!

Re: Item Search

CommunityJedi22 — Mon, 28 Nov 2022 16:05:26 GMT

Hello @lflanary Welcome back. I logged in under your Prod GLN and performed an all-item search, copied GTIN 00011110846044, and searched by it with no issue. Is there a particular GTIN you are unable to find via search?

Re: Item Search

lflanary — Mon, 28 Nov 2022 17:49:47 GMT

I can't search for the GTIN you have listed. Below is a screen shot of what I get...

Re: Item Search

CommunityJedi22 — Mon, 28 Nov 2022 18:05:06 GMT

Interesting, I am looking into that. Can you try searching for that same GTIN at the top via Simple Search?

Re: Item Search

lflanary — Mon, 28 Nov 2022 18:09:59 GMT

Simple Search is grayed out and unavailable to me.

Re: Item Search

CommunityJedi22 — Mon, 28 Nov 2022 18:30:41 GMT

Can you try here?

Re: Item Search

lflanary — Mon, 28 Nov 2022 19:18:48 GMT

It works there

Re: Item Search

CommunityJedi22 — Mon, 28 Nov 2022 20:58:14 GMT

The simple search to the left is also greyed out for me so I am thinking this is part of a future solution that is not yet enabled. From your screen capture, it appears you were trying to enter your GTIN in the "Item Name" field. Did that use to work that way for you? I personally had not used that before that way.

Re: Item Search

lflanary — Tue, 29 Nov 2022 14:43:28 GMT

I have always searched from the left hand side via the GTIN number...but now you have made me question everything!!! lol......Thanks again for your help!

Re: Item Search

CommunityJedi22 — Tue, 29 Nov 2022 15:53:24 GMT

You are very welcome.

Re: Item Search

lflanary — Mon, 05 Dec 2022 15:51:32 GMT

So my search by item number is back! I knew I had searched this way....See below..

Re: Item Search

CommunityJedi22 — Mon, 05 Dec 2022 16:45:55 GMT

That's great. We likely made an update during this past weekend's maintenance window. I love it when I get proof that I am not going crazy.

Re: Item Search

lflanary — Mon, 05 Dec 2022 18:28:40 GMT

Me Too!!! Thank you!!!

Re: Item Search

ccarvalhal — Thu, 13 Jun 2024 12:41:21 GMT

Is there a way to search multiple brand entries? i.e., separated by semi column?

Re: Item Search

George_C — Thu, 13 Jun 2024 13:47:59 GMT

Hello @ccarvalhal , Thank you for reaching out to our customer community. Welcome.

You can only search for one brand at a time, currently it is not possible to search for multiple.

You can use the simple or advanced search to input GTINs to search for, I've attached the link on how to do that as well Item Management - How to Use Simple Search to Pull Multiple Item Records. Please keep in mind that the simple search has a limit of 10 GTINs, and the advanced search has a limit of 500 GTINs.