topic Re: Publishing and no CIC Status in _Ask A Question for Item Management (IM)

Publishing and no CIC Status

devonparish — Mon, 15 Apr 2024 18:53:36 GMT

Hello,

My product shows it is published but it is not showing a Synchronized CIC status. That is blank. It is like it is stuck somewhere.

Thank you,

Devon

Re: Publishing and no CIC Status

Julie — Mon, 15 Apr 2024 19:09:23 GMT

Hello @devonparish and thanks for reaching out!

Kroger has a secondary portal where you would need to work on submitting the item in order to receive a CIC. I am attaching below the documentation we have that will provide additional information and help for you to be able to submit your product to Kroger to receive a CIC:

Use IM to Publish to Kroger PI/VIP Knowledge Base

Getting Started with Kroger

Thank you.

Re: Publishing and no CIC Status

devonparish — Mon, 15 Apr 2024 19:32:39 GMT

Thank you Julie,

The items I am trying to submit are not showing up on the Kroger VIP side. The items show published but are not showing up to continue the process. I successfully did many hats last week and they have been submitted and all validations checked out but I am not sure why it is stuck between the two systems. Thoughts?

Thank you,

Devon

Re: Publishing and no CIC Status

Julie — Mon, 15 Apr 2024 19:46:30 GMT

Thank you for the information @devonparish !

It might have taken a bit longer for the item to be found in Product Introduction as I see your item had registered a correction/update after the publication was done so that might have been the reason why. I've attached below a screenshot of the publication and the registration date/time:

However, I am currently able to see the item in product introduction under the "Ready to list" queue:

Thank you!

Re: Publishing and no CIC Status

devonparish — Mon, 15 Apr 2024 19:48:59 GMT

Thank you and I just saw it as well. I knew the moment I reached out it would show up 🙂