topic Re: Additional Description required in _Ask A Question for Item Management (IM)

Additional Description required

Caroline_Lahn — Wed, 17 May 2023 17:57:04 GMT

Hi There - I have a CIC review code saying "additional description English required" for most of my items, but I DO have that filled in in my Fuse file. Can you advise what else I would need to do to get that CIC to get approved?

Re: Additional Description required

CommunityJedi22 — Wed, 17 May 2023 18:03:55 GMT

Hello @Caroline_Lahn and welcome to our customer community. Do you have multiple language variations and maybe even additional Target Markets setup for the item?

Re: Additional Description required

Caroline_Lahn — Wed, 17 May 2023 18:59:40 GMT

I do not have multiple languages and I am only set up in 1 target market, I think 🙂

Re: Additional Description required

CommunityJedi22 — Wed, 17 May 2023 19:07:07 GMT

Ok, interesting. Can you provide an example GTIN so we can take a closer look for you?

Re: Additional Description required

Marcy3250 — Tue, 27 Feb 2024 17:16:59 GMT

Good morning/afternoon- Similar issue. I have tried to update a simple code, but when I hit Save, I get an error saying that I need to complete a description that is unrelated to that field/section (see attached screen caps (trying to remove punctuation following the K#). I have never had to update that ProCode field in any other of our items, and when I do complete it, it still will not Save. I get the same error msg and that field blinks at me. It is for this GTIN: 00733132644421. Thank you.

Re: Additional Description required

Montavio — Tue, 27 Feb 2024 18:46:09 GMT

Hi @Marcy3250! Thanks for reaching out to the Community platform. I have reviewed your item and have noticed that it does now validate successfully with no errors. This is only with the characters ":---" left in the 'Code' field, however. Our suggestion would be to leave these characters in this field as they alleviate this issue. Please let us know if you have any other questions.

Thanks!

Re: Additional Description required

Marcy3250 — Tue, 27 Feb 2024 18:49:05 GMT

I can't leave that error, as it won't flow through to GUDID. Am I stuck entering the record manually in GUDID?

Re: Additional Description required

Montavio — Tue, 27 Feb 2024 20:23:24 GMT

Hi @Marcy3250. I have followed up with you through ticket CXTECH-48628. You should have received an email from me through this ticket. If not, please let us know. Thanks!

Re: Additional Description required

Marcy3250 — Thu, 29 Feb 2024 15:54:43 GMT

Monty, I got your email, and replied, but then no answer. Do I need to manually load this in GUDID since the publishing aspect doesn't work due to that hyphen situation for my license number? Thanks.

Re: Additional Description required

Montavio — Thu, 29 Feb 2024 17:41:07 GMT

@Marcy3250, hi! I have reached back out in ticket CXTECH-48628 regarding your issue. Thanks!