topic specific recipients CIC in _Ask A Question for Item Management (IM)

specific recipients CIC

sbrewster — Thu, 18 Jan 2024 22:06:00 GMT

Hi,

I have an item that I have updated so only specific recipients can view the image, and one of the recipients has a synchronization error due to '9999: Data Recipient GLN is not a Data Recipient in our Data Pool.' The image that I am referring to is on the each.

There are two items with this error, which are below:

10037100980007

10037100980014

How do I get this synced?

Re: specific recipients CIC

Montavio — Fri, 19 Jan 2024 18:18:09 GMT

Hi @sbrewster, thanks for reaching out! I reviewed these items in the Sync Status report and noticed that recent updates were made this morning that no longer show these errors. If you are still experiencing these issues, please let us know where you are seeing these errors and from which Recipient.

Thanks!

Re: specific recipients CIC

sbrewster — Fri, 19 Jan 2024 18:19:30 GMT

Hi thank you for your reply. I ended up withdrawing the publication and republishing the item and that seemed to work. thanks again!