topic Re: Kroger VIP item setup errors in _Ask A Question for Item Management (IM)

Kroger VIP item setup errors

cdubbell — Tue, 26 Apr 2022 20:01:39 GMT

In Kroger VIP, why is Allergen Type Code information needed as required field? I am trying to add a non-food item and none of the allergens apply and there is not a N/A or None option? The exact error is:

KR15904 Allergen Type Code is required on base units. (00050333504430)

I am also getting the following error codes and need help with these too. Is there someone I can call to help figure this out?

KR1014 Non Promotional Item is required if Promotional Type Code is populated, Product is Pre-Priced is Yes, or if Item is Labeled with Cents off Label is Yes. Item (00050333504430)
KR15887 Non Promotional item is Required when Item is Labeled with Cents off Label equals TRUE or Pricing on Product equals TRUE, or Promotional Type Code equals BONUS PACK or FREE QUANTITY. Item (00050333504430)
KR15898 Non-Promotional Item is Required when Item is Labeled with Cents off Label equals TRUE or Product is Pre-Priced equals TRUE.

Re: Kroger VIP item setup errors

jcharles — Tue, 26 Apr 2022 20:53:35 GMT

Chris,

The Allergens doe have a None type of option and you can see it in my screenshot below

Then

We have the Non Promotional Item, this is what we need to be populated

Here is where you will find it with the definition,

Please try to move forward with the non promotional item

Re: Kroger VIP item setup errors

cdubbell — Tue, 26 Apr 2022 21:36:56 GMT

This got me past the allergen issue; thank you. I do not understand your comment on the non-promotional item. I tried entering the GTIN item number I am setting up here and that did not work. I have tried a few other things to no avail.

Re: Kroger VIP item setup errors

jcharles — Wed, 27 Apr 2022 13:26:18 GMT

Chris,

We have the following

Do any of these apply to your product?

Re: Kroger VIP item setup errors

cdubbell — Wed, 27 Apr 2022 13:44:55 GMT

No, there is no promotion on this item. This is an apparel item. I am trying to leave this blank and it will not let me proceed.

Re: Kroger VIP item setup errors

jcharles — Wed, 27 Apr 2022 13:55:24 GMT

Chris,

Is the item actually Prepriced? meaning we have a price affixed on the outside of the product?

Re: Kroger VIP item setup errors

cdubbell — Wed, 27 Apr 2022 14:24:52 GMT

We do not have to put a price on it but we always have with every other retailer. Does Kroger not want the price listed on their products? The price would be printed on a UPC barcode hangtag attached to each apparel item.

Re: Kroger VIP item setup errors

Rosemary — Tue, 17 May 2022 13:16:25 GMT

Hello Product Support

I was trying to enter a case pack and I saved under the wrong Category. I put 10887283025824 as consumer Unit Yes and Base Unit Yes ordering Unit No and Dispatch unit No. It should have been opposite.

I was able to edit it to correct it but prior to the Edit - I completed the section Class specification, Now I can't save it because I am getting an error message think this is why. Shouldn't have completed this section for the case. Can you please help to correct the Error?

itemExtensibleAttr_netContent ???itemExtensibleAttr_netContent???

Class Specific
Net Content Equivalent UOM Override: No
eCommerce Description:
Assortment Plan Name: Squishmallows 12 PR ASSORTMENT
Color: TEAL
PINK
Supplier Style#/Model#: SQUASSRT-01
Product Processing:
Other Size Description: Assorted sizes 11/12 (1) 13/1 (1), 2/3 (2), 4/5 (2)
Packaging/Serving:
WIC/Additional Nutrition:
Nutritional/Diet:
Hazard:
Net Content & UOM - Vendor: 12 Pairs [Pair]
* Size Description: OTHER
- itemExtensibleAttr_netContent ???itemExtensibleAttr_netContent???
- PI8235 The errors reported at this time are hard errors that must be addressed in order for processing to continue. All other errors have been suppressed until the reported errors have been fixed. Please address these listed errors first.

Re: Kroger VIP item setup errors

RichardFamma — Thu, 09 Nov 2023 19:40:07 GMT

Greetings,

I am receiving two error messages and I am not sure what this pertains too.

6202 : Violation of max or min field length ( Supplier Style#/Model#[1:15])
PI8235 : The errors reported at this time are hard errors that must be addressed in order for processing to continue. All other errors have been suppressed until the reported errors have been fixed. Please address these listed errors first.

Re: Kroger VIP item setup errors

Montavio — Thu, 09 Nov 2023 21:04:27 GMT

Hi @RichardFamma. I have reached out to you in ticket CXTECH-37204, which you should have gotten an email through, regarding your request. Please send the SDL spreadsheet that was receiving the errors in your reply to ticket CXTECH-37204.

You can also create your own tickets through the Community by selecting the "Your Support tickets" option towards the top-right of the page:

If you have any further questions, please let us know.

Re: Kroger VIP item setup errors

RichardFamma — Thu, 09 Nov 2023 21:22:21 GMT

Hi Montavio,

Thank you for reaching out. I was able to figure out 6202 : Violation of max or min field length ( Supplier Style#/Model#[1:15]) and have corrected those.

Now I am receiving a host of different errors.

Link Failure - PI8228:The link is missing data in the itemIdentifierParent column. This link will not be processed.
Link Failure - PI8228:The link is missing data in the itemIdentifierParent column. This link will not be processed.
Link Failure - PI6205:For item (640013699015), attribute GTIN requires a valid 14 digit GTIN.
PI6205:For item (640013700155), attribute GTIN requires a valid 14 digit GTIN.

I will proceed with creating a ticket for the new errors. Thank you.

Re: Kroger VIP item setup errors

DII-India — Fri, 17 Nov 2023 22:29:55 GMT

Hello,

I am running into the same error message, what did you do in order to correct the error?

Thank you!

Re: Kroger VIP item setup errors

Rosemary — Fri, 17 Nov 2023 22:36:19 GMT

Hi Richard

I didn't correct anything I am not sure what the error is? Can you let me know maybe I can advise?

Thank you

Rosemary

Re: Kroger VIP item setup errors

DII-India — Fri, 17 Nov 2023 22:38:14 GMT

Hello,

6202 : Violation of max or min field length ( Dispatch Unit Item Description[1:50] is my error message.

Re: Kroger VIP item setup errors

Julie — Fri, 17 Nov 2023 22:40:24 GMT

Hello @DII-India and thanks for reaching out! Please make sure that the Dispatch Unit Item Description attribute has been filled out with a description between 1 and 50 characters. Please let me know if this cleared it.

Re: Kroger VIP item setup errors

Rosemary — Fri, 17 Nov 2023 22:40:52 GMT

Can you provide me with the Item Description, and I can shorten it for you?

Re: Kroger VIP item setup errors

RichardFamma — Fri, 17 Nov 2023 22:42:14 GMT

Howdy,

For the 6202 violation. That is character based and you are allowed "x" amount of characters. Which is 1-15 characters.

For the PI8228 errors I had to link the parent UPC to the child UPC within the PI_LINK tab,

For the PI6205 errors I had to change to cell settings to allow for "00"6400........

Re: Kroger VIP item setup errors

Rosemary — Fri, 17 Nov 2023 22:46:45 GMT

I am not sure but these are the UPC # we use for our product

Re: Kroger VIP item setup errors

RichardFamma — Fri, 17 Nov 2023 22:51:53 GMT

Hi Rosemary,

Normally the errors codes also note the UPCs that are causing this error. Also, we are a Non-GDSN vendor and our set up is done differently from a GDSN vendor.

Re: Kroger VIP item setup errors

Rosemary — Sat, 18 Nov 2023 17:12:10 GMT

Hi Richard

I am unsure why these errors are occurring now we already set up the UPC GTINS for the Slipper we shipped Months ago into Kroger. The product is already selling in the stores?

I believe we are Non GSN. But I am unsure how I can help I don't understand the process.

Thank you Rosemary