topic Re: Strange Worklist in _Ask A Question for Item Management (IM)

Strange Worklist

jschumann — Mon, 21 Sep 2020 12:48:19 GMT

Bunch of these in worklist...

"Synchronization as initial load for GTIN 100xxxxxx....completed with warnings"

Dig deeper you get

Registration attempt : 2020-09-20 13:13:10.0

Error / Warning status

Error is 10021300501223: 234: One or more of the GTINs in each hierarchy must be marked as an INVOICE UNIT.;10021300501223: PI6216: Ordering Unit Indicator must be true for at least one GTIN within a hierarchy.;
Please note: Subsequent synchronizations will be suppressed until action is taken by the Information Provider to modify or correct the error.

Fine and dandy...however the items that we are getting this for are discontinued and not published to anyone. Why does it look like we are trying to publish them?

Re: Strange Worklist

CommunityJedi22 — Mon, 21 Sep 2020 13:37:32 GMT

Good morning. I hope you had a pleasant weekend. I looked in your worklist and see the note below along with the error message you reported. As I investigate for you, I have a question for you. The timestamp is this Saturday. Did you make any updates for this GTIN this weekend?

Registration attempt : 2020-09-19 13:59:10.0

Re: Strange Worklist

jschumann — Mon, 21 Sep 2020 13:39:18 GMT

sure didnt...i think there is a ghost taking over....I was just in one of our items and all the allergens have morphed from english to some other language. Possibly french....

Re: Strange Worklist

CommunityJedi22 — Mon, 21 Sep 2020 13:46:58 GMT

Hmmm, thank you for the response. I am looking into this on our end and discussing it with our Application team. I will get back to you.

Re: Strange Worklist

jschumann — Mon, 21 Sep 2020 13:55:00 GMT

FYI...there are other items that have mixed languages as well.....something is going on. I did an extract the other day and these items were not in french or whatever it is.

Re: Strange Worklist

CommunityJedi22 — Tue, 22 Sep 2020 17:50:28 GMT

Hello. I apologize for the delay as I am taking a deep look to see why you are encountering those messages. Please stay tuned for updates. I appreciate your patience.

Re: Strange Worklist

jschumann — Tue, 22 Sep 2020 20:08:27 GMT

I understand...things just get weirder. My french seems to have corrected, but my analyst is now showing french.

Re: Strange Worklist

CommunityJedi22 — Wed, 23 Sep 2020 12:34:22 GMT

Good morning. I have an update for you but unfortunately it is not yet about this being resolved. We formally created Master Ticket SDU-328886 and escalated it to our technology teams. We identified a possible issue surrounding different languages appearing in Enhanced IM for various values.

The workaround is to go into Classic IM. I will let you know as I have any other updates.

Re: Strange Worklist

wilsonsp — Thu, 24 Sep 2020 21:57:01 GMT

Good evening! Our Technology Team implemented a fix to resolve the French language values that you (and others) were experiencing in Enhanced IM. As a result, you should no longer see those values.

Please let us know if the issue persists for you.

Re: Strange Worklist

jschumann — Fri, 25 Sep 2020 12:28:26 GMT

Merci! Bonjour! 🙂

Re: Strange Worklist

CommunityJedi22 — Fri, 25 Sep 2020 17:36:41 GMT

😃 Have a great weekend