topic Re: GLN not showing up in available recipient listing in _Ask A Question for Item Management (IM)

GLN not showing up in available recipient listing

lvanhouten — Thu, 28 Sep 2023 21:57:07 GMT

How soon after a GLN is registered will it be available to send publications to?

We received a request from Syndigo of a new customer (GLN 0860010253700) and I do not show it in IM as an available recipient . I checked in the Verified by GS1 portal and it does come up as a legit GLN.

Is there something on my end that I missed?

Thanks!

Re: GLN not showing up in available recipient listing

CommunityJedi22 — Fri, 29 Sep 2023 12:08:23 GMT

Hello @lvanhouten and welcome back. It is nice to chat with you again. Let me check on that for you. Typically, external data pools like that one contact us letting us know when they have a new recipient that needs to be added to their GUB setup. Let me see what we can do.

Re: GLN not showing up in available recipient listing

CommunityJedi22 — Mon, 02 Oct 2023 12:12:44 GMT

Hello @lvanhouten , a ticket was created for this issue and we are working to setup the appropriate connectivity. I will let you know once this is complete.

Re: GLN not showing up in available recipient listing

CommunityJedi22 — Mon, 02 Oct 2023 12:14:04 GMT

Hello @lvanhouten I should have checked the ticket before responding. It looks like the setup was complete so please try again and let us know if you have any questions.

Re: GLN not showing up in available recipient listing

lvanhouten — Mon, 02 Oct 2023 16:54:27 GMT

GLN is available and publications have been sent - thanks!