topic Re: Associated Grocers of New England in _Ask A Question for Item Management (IM)

Associated Grocers of New England

sbrewster — Wed, 21 Sep 2022 21:22:23 GMT

I have multiple items published to AGNE and they have all came back with the warning

'AGNE45 WARNING Please identify which Product Image is the Primary Image (externalFileLink/primaryImage). The primary image should be the main front facing image which represents the product.'

Does anyone know if there is a fix to this, I have fixed what it says to fix, however, the warning remains.

Re: Associated Grocers of New England

CommunityJedi22 — Thu, 22 Sep 2022 12:30:53 GMT

Hello and thank you for reaching out via our customer community. Welcome. Can you make sure you marked the intended image as primary? If you still see that issue, can you provide me an example GTIN so we can take a closer look for you? I also recommend you reach out to any contacts you have for your trading partner to get their Implementation Guide to se if they have any special image requirements you may have to meet.

Re: Associated Grocers of New England

sbrewster — Thu, 22 Sep 2022 13:09:31 GMT

Hi here is a one that I am having issues with 10852945006008

Re: Associated Grocers of New England

CommunityJedi22 — Thu, 22 Sep 2022 14:53:27 GMT

Thank you for those details. I believe I see the issue. You have a primary image on your Case level GTIN that is not a Product Image. Unless otherwise requested, I recommend you mark that one as something other than a product image and remove that it is your primary image. Your primary image is marked correctly on the Each level GTIN.

Re: Associated Grocers of New England

Anne — Mon, 23 Jan 2023 14:19:26 GMT

@CommunityJedi22 I have the same issue since August 2022.

Publication status REVIEW (example: 20017400109282)

Warning message on the Consumer Unit level only: "WARNING: Please identify which Product Image is the Digital Asset Primary Indicator (externalFileLink/primaryImage). The primary image should be the main front facing image which represents the product."

Initially I had no image at the case level GTIN. I tried by adding one image as Primary : same error.

In the attribute guide (AGNE landing page), the validation rule for "externalFileLink/primaryImage" is : "If externalFileLink/primaryImage is not True for one loop of the externalFielLink where externalFileLink/typeOfInformation is PRODUCT_IMAGE, then WARNING: Please identify which Product Image is the Primary Image (externalFileLink/primaryImage). The primary image should be the main front facing image which represents the product."

Any idea how to fix that ?

Thanks

Anne

Re: Associated Grocers of New England

jcharles — Mon, 23 Jan 2023 15:13:13 GMT

@Anne Hi Anne, welcome back! I would be happy to review a couple of those GTIN to determine why those errors continue for you.

Could you share a couple of those GTIN for me?

Re: Associated Grocers of New England

Anne — Mon, 23 Jan 2023 15:39:49 GMT

20017400110622 and 20017400109282 are the 2 SKUs published to AGNE. both have the same error

Re: Associated Grocers of New England

sbrewster — Mon, 23 Jan 2023 15:41:13 GMT

Hi please let me know what you find out, as I still have not found a solution either.

Re: Associated Grocers of New England

jcharles — Mon, 23 Jan 2023 17:01:12 GMT

@Anne

Ok, we have already investigated this with the service desk. I will see what the investigation found and reply with what they found.

Re: Associated Grocers of New England

Anne — Sat, 28 Jan 2023 02:28:10 GMT

@jcharles do you have an update ?

Re: Associated Grocers of New England

jcharles — Mon, 30 Jan 2023 20:50:56 GMT

Anne,

Our developers reviewed the Two GTIN you provided back in September. I have reached out to AGNE but have not gotten a response. Do you know if they have actually gotten the content and synchronized them?

Re: Associated Grocers of New England

jcharles — Tue, 31 Jan 2023 16:47:47 GMT

Hi Anne,

I wanted to follow up so to see if you might republish those two hierarchies to Associated Grocers again.

Re: Associated Grocers of New England

Anne — Tue, 31 Jan 2023 21:16:23 GMT

Yes last year they confirmed they received the products.

I republished those two today.

Re: Associated Grocers of New England

jcharles — Wed, 01 Feb 2023 16:33:04 GMT

@Anne I went on to AGNE worklist and I confirmed they received your publication yesterday, but they have not responded. I recommend reaching out to them and confirming they are set up with items, perhaps they will send out an CIC for us.

@sbrewster Do you have a specific GTIN I can track down for you?

Re: Associated Grocers of New England

sbrewster — Wed, 01 Feb 2023 18:11:17 GMT

@jcharles I sure do, 10036800312279.

I have also contacted AGNE and they advised to ask you guys. I had a ticket out with the help desk, but we were never able to solve the issue.

Re: Associated Grocers of New England

jcharles — Wed, 01 Feb 2023 19:00:58 GMT

Hello,

I pulled the XML that we sent over on 01/20/23 and we are providing the correct content.

The response that we are getting is coming from AGNE, they will need to investigate why they are responding negatively.

I had hoped we could resolve it for you, but the recipient will need to advise us.

Re: Associated Grocers of New England

THoot333 — Thu, 22 Jun 2023 19:39:06 GMT

I am having the same issue on two different GTINS. The message says, "AGNE45 WARNING Please identify which Product Image is the Digital Asset Primary Indicator (externalFileLink/primaryImage). The primary image should be the main front facing image which represents the product." I have designated a primary image on both Case and Each level. Can you take a look?

Re: Associated Grocers of New England

jcharles — Fri, 23 Jun 2023 13:50:00 GMT

@THoot333

I would be happy to review your GTIN, would mind sharing which GTIN you need help with?

Re: Associated Grocers of New England

THoot333 — Mon, 26 Jun 2023 12:54:19 GMT

Can you please take a look at 10076168002818 and 10076168002740? Thank you!!

Re: Associated Grocers of New England

DanV — Mon, 26 Jun 2023 13:17:33 GMT

Hello THoot333

for GTIN 10076168002740 you have a DAM image that is listed as Primary AND an External File Link (EFL) that is also listed as Primary:

Same with GTIN 10076168002818 (at the EA level GTIN 00687618240020)