topic Re: Product Images in _Ask A Question for Item Management (IM)

Product Images

carolhunn — Tue, 13 Jun 2023 17:27:57 GMT

I am so incredibly frustrated. I have 4 items that have been flagged by Kroger as having no images. When I log in, there are images. I then go over to the Product Introduction side and the images are there. Then once I submit, I am getting the below error. I do not know how to fix it and Kroger doesn't know how to help. How do I fix this? Thank you.

10022415569122:CIC999:Item Returned for Review:VENDOR TO RESUBMIT|There is an issue with one or more image provided. 00022415569125 (1WS/FRONT/TRANSPARENT) The Image URL you provided , is not a valid 1WorldSync URL.

Re: Product Images

CommunityJedi22 — Tue, 13 Jun 2023 18:46:15 GMT

Hello and thank you for reaching out via the customer community. We are taking a look at this for you and will get back to you soon.

Re: Product Images

RenaeB — Tue, 13 Jun 2023 20:45:58 GMT

Welcome Carol!

We have not had the opportunity to speak yet, but I wanted to reach out and answer your question.

The error you are receiving is directly linked to the blank image in VIP/Product Introduction:

To correct, please follow instruction below:

1. Log into Item Management and do a Simple Search for GTIN (ex. 00022415569125)

2. Click on GTIN:

3. Click on External Digital Assets on the left-hand side in the Item Attribute Sets:

4. Remove highlighted information from External File Link section:

5. Once removed – Save GTIN

After saving this will automatically send the update to remove the Blank Image from the GTIN in VIP/Product Introduction.

*NOTE: VIP/Product Introduction pulls information from Item Management every 15 mins. (2:00, 2:15, etc) and take 2-3 mins for VIP/Product Introduction to process.

Once VIP/Product Introduction updates the GTINs – you can Validate & Re-Submit your GTINs to Kroger.

Please let me know if you have any further questions. Thank you for reaching out thru the 1WS Community!

Re: Product Images

nancyVigo — Wed, 14 Jun 2023 15:10:37 GMT

@carolhunn, I've had my share of issues with Kroger and images, which have been resolved with the help of this Community!

In my experience with Kroger, they would rather have a 1WS digital image than an EFL. Since I had so many External Digital images with a number of products, I have been changing them to the 1WS images, which they accept without issues.

I wanted to point out something that the Community moderators help me in order to completely delete the EFLs. There is a hidden area that can only be reached by clicking on the "All Populated" playlist. Please, see attached screen shots showing the process.

You will find that the Community is the place to go whenever you encounter any issues.

Have a great day!

Re: Product Images

carolhunn — Wed, 14 Jun 2023 15:32:22 GMT

Thank you @RenaeB and @nancyVigo. I've followed the steps you both identified (none of my images are external), but now am struggling with my items not syncing to Product Introduction. I resent my items over 4 hours ago (even resent again a few hours ago) and they still have not been picked up and are "pending synchronization." I did put in a tech ticket, but haven't heard back. I have new items I need to set up too and this makes it nearly impossible.

Re: Product Images

nancyVigo — Wed, 14 Jun 2023 15:52:58 GMT

@carolhunn, please see screen shot attached which shows how my images info show up in VIP.

Re: Product Images

RenaeB — Wed, 14 Jun 2023 15:57:44 GMT

Hello @carolhunn,

I went into VIP to double check a few of your items.

Looks like the changes have been updated and GTINs are validating and ready to submit.

Please let me know if you are able to submit. Thank you again for using the 1WS Community!

Re: Product Images

CommunityJedi22 — Wed, 14 Jun 2023 16:07:43 GMT

Thank you @nancyVigo as your continued support and championing of the customer community is so very greatly appreciated. We also appreciate your willingness to collaborate with customers on issues they are encountering based on your experience. Thanks a ton...

Re: Product Images

carolhunn — Wed, 14 Jun 2023 16:07:54 GMT

@RenaeB I submitted these yesterday and got the attached error. Like I said, I'm waiting for items to sync over from Item Management. It's been nearly 5 hours and none of my items have synced over.

Re: Product Images

CommunityJedi22 — Wed, 14 Jun 2023 16:09:08 GMT

@carolhunn @RenaeB Thank you for taking a look and confirming the item is in PI as expected. Please let us know if you have any other questions.

Re: Product Images

carolhunn — Wed, 14 Jun 2023 16:31:31 GMT

@CommunityJedi I just submitted 10022415569146 from Product Introduction and got the same image error. I cannot get them to sync to PI from IM. I am going to call the tech support number after lunch. Thank you all for your help!

Re: Product Images

nancyVigo — Wed, 14 Jun 2023 17:19:47 GMT

@CommunityJedi22, it is truly my pleasure to help out any way I can by sharing the knowledge I have learned from the Community Team! 🙂

Re: Product Images

RenaeB — Wed, 14 Jun 2023 17:27:47 GMT

Hello @carolhunn,

I was able to validate and submit 10022415569146.

If you still receive this error on other GTINs after you update - please follow the instructions below:

1. Click into the 'Blank' image - and select 'Product Final Packaging Not Available' for 'Image Source'.

'Save' and 'Close'

Once I completed this step I was able to 'Validate' and 'Save and Return' and 'Submit'

Please let me know if you have any further issues.

GTIN 10022415569146 has been submitted to Kroger.

Re: Product Images

carolhunn — Wed, 14 Jun 2023 17:52:37 GMT

@RenaeB @CommunityJedi22 @nancyVigo

Thank you!! I ended up getting a response from tech support and they helped me. I got all items I needed to fix images for updated, validated and submitted. Looks like everything is syncing from IM to PI as well, so on to the next! Thank you again, all! Truly appreciate the assistance. Hopefully I don't need any more help. 🙂 Enjoy the rest of your week!

Re: Product Images

nancyVigo — Wed, 14 Jun 2023 19:01:20 GMT

@carolhunn, I'm so glad that it worked out! Have a great day!

Re: Product Images

mvinkler — Thu, 15 Jun 2023 12:01:06 GMT

do you have to republish to kroger for the images to sync?

Re: Product Images

carolhunn — Thu, 15 Jun 2023 12:15:08 GMT

Hi @mvinkler, once I updated the images in Item Management, I clicked the 3 dots in the upper right and resend. I was told not to hit publish after the initial publishing. I don't know if that's 100% accurate, but it synced over into Product Introduction eventually.

Re: Product Images

carolhunn — Tue, 20 Jun 2023 11:20:55 GMT

@RenaeB Good morning Renae! Thank you again for your help last week. Unfortunately, of the 4 items, only 1 has an image actually showing online. 😫 I submitted all 4 the same way. How do I get these to show up?? Every time I ask my merchandising team at Kroger, they just give me the support phone number.

Re: Product Images

DanV — Tue, 20 Jun 2023 12:09:59 GMT

Hello carolhunn,

If there are images on your items in Product Introduction when you Submit those items and Kroger accepts the data by placing the item/hierarchy in a Complete status then your images have been relayed to Kroger successfully, however, there is a separate internal process for retailers to update their website. Please reach out to Kroger Supplier Engagement Group (SEG) at ItemMDMVIP@kroger.com or 1-844-277-6165 (US) to inquire about getting your images updated on the Kroger website.