topic Re: Messaging definition in _Ask A Question for Item Management (IM)

Messaging definition

A_Flower — Tue, 08 Jun 2021 11:13:05 GMT

Good morning,

I published several items last week with a couple of issues. I fixed the issues and they have gone through, according to the subscriber. However, my review now states, Please send a change by refresh message. Can someone please explain what this means?

Thank you!

A_Flower

Re: Messaging definition

jcharles — Tue, 08 Jun 2021 15:17:27 GMT

Hello,

The Change by Refresh means for you to update the content to correct the error. You do not need to republish the item, your simple save will send over the new content and refresh their backend system with your changes.

Re: Messaging definition

A_Flower — Tue, 08 Jun 2021 15:25:08 GMT

The corrections were already made, and they were accepted by the subscriber. Below is her reply.

Hi Andrea,

You might want to check with your data provider as there aren’t any failures on our end and no feedback was sent. Thanks!

April

Re: Messaging definition

jcharles — Tue, 08 Jun 2021 15:33:02 GMT

Hello,

I tried to follow up with you offline but was unable to reach you. I want to see the GTIN number and the trading partner involved in order to see how this item is flowing.

Re: Messaging definition

A_Flower — Tue, 08 Jun 2021 16:29:54 GMT

Apologies, my lunch is from 11:30 to 12:30 ET.

Re: Messaging definition

jcharles — Tue, 08 Jun 2021 20:09:50 GMT

Hello,

Would you be willing to provide a screenshot of the validation you get back?

Re: Messaging definition

A_Flower — Wed, 09 Jun 2021 11:07:36 GMT

Good morning,

I've attached a screen shot.

Re: Messaging definition

jcharles — Wed, 09 Jun 2021 13:09:05 GMT

Morning,

CIC999:Additional Description - Additional Description English is required:CHANGE_BY_REFRESH_MESSAGE: Please send a Change by Refresh message.

If we look at the recent publication tp PFG, they are asking you to refresh the content you sent. The Additional Description is missing and they are asking for you to send it over. The updates you make and then save will go over as a correction or a modify will be the "refresh" of the content you already sent over.

Re: Messaging definition

A_Flower — Wed, 09 Jun 2021 13:16:42 GMT

I'm sending the attachment showing that field was already populated.

Re: Messaging definition

jcharles — Wed, 09 Jun 2021 18:13:26 GMT

Hello,

We can continue to communicate through our existing help ticket, it would allow us to discuss specific GTIN.