topic Log In in _Ask A Question for Item Management (IM)

Log In

RebeccaNichols — Mon, 22 May 2023 13:17:18 GMT

Good Morning, I'm trying to log into IM as we are not seeing any publications come through since the upgrade this weekend, however, I'm receiving the following message:

We're Upgrading!

1Worldsync is currently upgrading our system.

Please try again later.

Our standard maintenance windows are:

Pre-production: Fridays 2:00PM-6:00PM ET (19:00-23:00 GMT)

Production: Saturdays 9:00AM-1:00 PM ET (14:00-18:00GMT)

Re: Log In

CommunityJedi22 — Mon, 22 May 2023 14:04:55 GMT

Hello @RebeccaNichols It's nice to chat with you again. I am sorry you are encountering that page. If you are looking at a browser tab open from last week, can you go ahead and close those and try again? The system is not under maintenance. Can you also try logging in from our website and not a bookmarked link and let me know how that goes for you?