topic All of our items are missing vital fields in _Ask A Question for Item Management (IM)

All of our items are missing vital fields

robinatafg — Tue, 16 May 2023 16:23:52 GMT

We have some custom fields in 1WS that we use to populate our website. It looks like all of those fields are now blank and the items show "modified 5/15/23". I need to know who/how this was done and if it is reversible. Our sales team uses our site for product information daily and we need to get the fields back ASAP. Can anyone help?

Re: All of our items are missing vital fields

CommunityJedi22 — Tue, 16 May 2023 16:28:01 GMT

Hello @robinatafg I can certainly take a look. Can you give me a couple of example GTINs and the names of those fields that are now blank?

Re: All of our items are missing vital fields

robinatafg — Tue, 16 May 2023 16:53:36 GMT

I believe we found the issue. There was a FUSE upload that was missing the required fields. Is there a way to revert that? Here are some example GTINS:

10079041826037
10079041826020
10079041826013
10079041832250
10041293843612
10079041837743
10041293829760
10079041837781
10041293829500
10078305804910

Re: All of our items are missing vital fields

CommunityJedi22 — Tue, 16 May 2023 18:36:10 GMT

Hello, @robinatafg there is not a revert option but I wonder, since you are using FUSE, do you have a copy of a recently exported version that included those fields that you could use? If you do not have it local, is it still in the Message Center for you in IM?

I am not sure if this was the issue but I do recommend you are careful with Modify versus Append Operations with FUSE.