topic Re: Clearing Review Messages for Number of Items/Pallet in _Ask A Question for Item Management (IM)

Clearing Review Messages for Number of Items/Pallet

lvanhouten — Mon, 15 May 2023 23:43:53 GMT

Hi -

My items in "Review" status on my dashboard is growing (growl). In reviewing the messages, there are still quite a few for the Number of Items/Pallet. How can I get these cleared out when the requested information is present and the records have been republished (multiple times)? For most of these with this Review message, the Last Recipient Response (CIC) State Date is in 2021.

Example GTIN: 10026700795142

Re: Clearing Review Messages for Number of Items/Pallet

lvanhouten — Tue, 16 May 2023 01:09:12 GMT

Can you also help clarify what this attribute represents - I am getting conflicting responses from customers.

Is this the total number of the lowest level item on a pallet (ti/hi 14x4 and there are 3 jugs in a case = 168).

Or does it need to be different quantities at each hierarchy level? Case records, it's how many cases are on a pallet (ti/hi 14x4 = 56). Each records, how many eaches on a pallet (ti/hi 14x4 and there are 3 jugs in a case = 168).

TIA!

Re: Clearing Review Messages for Number of Items/Pallet

CommunityJedi22 — Tue, 16 May 2023 12:13:00 GMT

Hello, @lvanhouten nice to chat with you again. I am looking at these questions for you and your example GTIN. More to come...

Re: Clearing Review Messages for Number of Items/Pallet

CommunityJedi22 — Tue, 16 May 2023 12:23:23 GMT

@lvanhouten for your first question, can you tell me which recipients sent the Review CIC for GTIN 10026700795142

Re: Clearing Review Messages for Number of Items/Pallet

lvanhouten — Tue, 16 May 2023 14:34:09 GMT

For this GTIN, it was: Challenge Dairy, Sofo Foods, C&S Wholesale, Nourish to Flourish, John Gross & Company, PrimeroEdge and Associated Wholesale Grocers (this is included on the attachment)

Re: Clearing Review Messages for Number of Items/Pallet

CommunityJedi22 — Tue, 16 May 2023 16:02:30 GMT

@lvanhouten My apologies for missing that. Taking a look

Re: Clearing Review Messages for Number of Items/Pallet

CommunityJedi22 — Tue, 16 May 2023 16:16:45 GMT

@lvanhouten I can see your republications in the IM GUI for this GTIN on April 3, 2023. What I do not see are new responses from these trading partners. Have you been in contact with any of them asking why they have not responded to your successful republication CIN message from April 3?

Re: Clearing Review Messages for Number of Items/Pallet

lvanhouten — Tue, 16 May 2023 18:02:43 GMT

@CommunityJedi22 - I have not, that would of been too easy, lol.

Some of these recipients normally do not send CIC's and it seems these were an automated validation CIC from when this attribute first became required.

Let me see if I have a contact for each recipient and try and reach out.

Re: Clearing Review Messages for Number of Items/Pallet

lvanhouten — Wed, 17 May 2023 16:40:39 GMT

I received communication back from one of our customers (Nourish to Flourish) and the messages have been cleared on their end, they do not see any items in review status for Ventura Foods. Plus they mentioned this attribute is not a requirement for their publications.

They are a 1WS customer (GLN 0860206001702), can these messages be cleared on our end? There are over 100 just from this customer alone for this attribute.

Re: Clearing Review Messages for Number of Items/Pallet

CommunityJedi22 — Wed, 17 May 2023 18:21:49 GMT

Hello @lvanhouten I am still asking around for you and I do not have a definitive plan yet. Since the last CIC they sent was a Review it would be great if they would respond to your previous update and republications with a Received or Synchronized CIC...

Re: Clearing Review Messages for Number of Items/Pallet

lvanhouten — Wed, 17 May 2023 19:07:50 GMT

@CommunityJedi22 - interesting you say that. For other publications with them (not in review status), CIC's have not been received. So I asked if they normally send CIC's when publications have been received or synchronized and their response: Interesting you ask, I generally don’t receive the notifications (or send CICs) for publications within 1WS data pool. I am going to ask them about it. I am working with them now because the CIC process has been broken between 1WS and our manufacturers who use other data pools.

Can CIC's messages get sent automatically by 1WS based on validation rules? Since this customer does not send CIC's - where did the REVIEW CIC's come from?

Re: Clearing Review Messages for Number of Items/Pallet

CommunityJedi22 — Wed, 17 May 2023 20:49:57 GMT

Hello @lvanhouten those are all great points. The Review messages in place are a CIC999 which is a custom error from recipients. There are times we make customizations to CICs for certain recipient or GDN requirements so let me see if that is happening here. As an FYI, I have talked to quite a few folks on my end today about this and will continue to do so.

Re: Clearing Review Messages for Number of Items/Pallet

CommunityJedi22 — Thu, 18 May 2023 12:47:33 GMT

Hello @lvanhouten, thank you for your patience. I talked to quite a few people about this yesterday and with our Product team this morning. I learned that this is actually a Warning CIC999, as you and I suspected, that is generated from IM and not the recipient. Our team has been working on a way to resolve these errors as modifies and republishging to not override the CIC unless your trading partner sends a new one.

I understand now that we were actually trying to get a fix for this issue added as part of the large release this coming Saturday, May 20 but am not sure if that fix made it. Do you mind if I ask you to take a look on Monday, say after lunch, and let me know if you see any changes? If not I will see if it will make it in the next release.

Re: Clearing Review Messages for Number of Items/Pallet

lvanhouten — Thu, 18 May 2023 15:34:06 GMT

Yep, I can absolutely review these on Monday. Will keep you posted on what I find.

Any information on question #2?

Re: Clearing Review Messages for Number of Items/Pallet

CommunityJedi22 — Thu, 18 May 2023 15:37:25 GMT

Yes, sorry, I thought I covered this one: Can CIC's messages get sent automatically by 1WS based on validation rules? Since this customer does not send CIC's - where did the REVIEW CIC's come from?

Yes, a few years ago 1WS implemented auto-CICs from IM that look like they come from a recipe for certain validations related to new validations being implemented, like this one.

Re: Clearing Review Messages for Number of Items/Pallet

lvanhouten — Thu, 18 May 2023 15:46:42 GMT

Thanks for that clarification. I was actually talking about this question #2... 😀

Can you also help clarify what this attribute represents - I am getting conflicting responses from customers.

Is this the total number of the lowest level item on a pallet (ti/hi 14x4 and there are 3 jugs in a case = 168).

TIA!

Re: Clearing Review Messages for Number of Items/Pallet

CommunityJedi22 — Thu, 18 May 2023 15:59:23 GMT

Sorry about that @lvanhouten we have quite a few conversations on this one 😁

For the attribute “Count of This Specific Item in a Non-GTIN Logistic Unit/NonGTIN Pallet Quantity,” it represents the total number of trade items on the pallet. If you had 100 Cases on a pallet and each Case contained 5 Eaches, then the Count of This Specific Item in a Non-GTIN Logistic Unit/NonGTIN Pallet Quantity = 500.

Re: Clearing Review Messages for Number of Items/Pallet

lvanhouten — Thu, 18 May 2023 16:42:38 GMT

Perfect - thank you!

Re: Clearing Review Messages for Number of Items/Pallet

lvanhouten — Tue, 23 May 2023 15:39:51 GMT

I am still seeing these REVIEW messages - they were not cleared out with the recent release.

Re: Clearing Review Messages for Number of Items/Pallet

CommunityJedi22 — Tue, 23 May 2023 20:02:36 GMT

Hello @lvanhouten . I am sorry to see your update. I talked to our Product team and found I misunderstood the update this past weekend. It did not resolve this issue overall. I am discussing with the person in charge of IM and other tools to find out where an overall fix for this issue is in our roadmap. I sincerely apologize for the misunderstanding on my end.