topic Re: Lag time when trying to pull a hierarchy in _Ask A Question for Item Management (IM) https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Lag-time-when-trying-to-pull-a-hierarchy/m-p/7893#M2862 <P>Hello&nbsp;<a href="https://community.1worldsync.com/t5/user/viewprofilepage/user-id/2420">@SDavis</a>&nbsp;and thank you for reaching out via our customer community.&nbsp; I just saw some conversations where we had some delays in processing earlier but they have been resolved.&nbsp; Can you try again and let me know if you still see these issues?</P> Mon, 15 May 2023 16:36:11 GMT CommunityJedi22 2023-05-15T16:36:11Z Lag time when trying to pull a hierarchy https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Lag-time-when-trying-to-pull-a-hierarchy/m-p/7892#M2861 <P>When searching for a GTIN, it pulls up quickly, but then as soon as I select the icon to look at the links, it takes 20-30 seconds to retrieve. Then, sometimes, the +/- icons are greyed-out so I cannot delink and update. That takes another 10-15 seconds for those to be available. Is IM having issues?</P> Mon, 15 May 2023 15:56:28 GMT https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Lag-time-when-trying-to-pull-a-hierarchy/m-p/7892#M2861 SDavis 2023-05-15T15:56:28Z Re: Lag time when trying to pull a hierarchy https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Lag-time-when-trying-to-pull-a-hierarchy/m-p/7893#M2862 <P>Hello&nbsp;<a href="https://community.1worldsync.com/t5/user/viewprofilepage/user-id/2420">@SDavis</a>&nbsp;and thank you for reaching out via our customer community.&nbsp; I just saw some conversations where we had some delays in processing earlier but they have been resolved.&nbsp; Can you try again and let me know if you still see these issues?</P> Mon, 15 May 2023 16:36:11 GMT https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Lag-time-when-trying-to-pull-a-hierarchy/m-p/7893#M2862 CommunityJedi22 2023-05-15T16:36:11Z