topic Re: Shipper/Display Set Up- Parent Link is having duplicate child links in _Ask A Question for Item Management (IM)

Shipper/Display Set Up- Parent Link is having duplicate child links

dsheller — Tue, 08 Nov 2022 21:44:08 GMT

I am trying to set up a shipper/display that has a different configuration from another shipper/display that already exists in 1WS. The new shipper has 36 units vs the existing shipper has 18 units.

Since I checked that this new shipper is not a "Base Unit" in the hierarchy I had to create the Hierarchy associated with that shipper i.e. what trade items are found in the display. However, when I attempted to do this I got an error message that said that the "Parent Link (the new shipper) has duplicate child links" (because they are already associated with the existing shipper in 1WS). Both displays contain similar trade items just in different quantities. What is the best way to go about this? Should I just indicate that this is the "Base Unit" in the hierarchy? I would like to keep both displays as we have retailers that are trying to order both.

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

CommunityJedi22 — Wed, 09 Nov 2022 13:19:35 GMT

Hello and thank you for reaching out. Can you provide me with your example GTINs so I can take a closer look for you?

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

RegalHealth — Thu, 22 Dec 2022 16:48:37 GMT

Is there an answer on this? I have this exact issue. Is there a way to do this without pulling back the display that is already published?

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

jcharles — Thu, 22 Dec 2022 17:09:03 GMT

Welcome,

Do you have a GLN/GTIN you might share so we might review the display for you?

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

shannonwilson — Fri, 03 Mar 2023 20:25:19 GMT

I am having this same issue.

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

CommunityJedi22 — Fri, 03 Mar 2023 20:32:57 GMT

Hello and thank you for reaching out via our customer community. Can you provide me your example publication level GTIN and any other details that would help us troubleshoot with you?

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

shannonwilson — Fri, 03 Mar 2023 21:18:22 GMT

00850043074052

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

shannonwilson — Fri, 03 Mar 2023 21:21:34 GMT

00850043074052

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

CommunityJedi22 — Mon, 06 Mar 2023 15:43:08 GMT

Hello, I apologize for the slow reply. I took a look in IM and your hierarchy with parent level GTIN 00850043074052 validates successfully. Were you able to resolve this or am I looking in the wrong place? if the wrong place, can you tell me a little more about the issue you are encountering?

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

Tguild — Wed, 03 May 2023 16:09:58 GMT

Hello, I am experiencing the same issue however I didn't see a solution posted. Would you be able to help me with this?

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

CommunityJedi22 — Wed, 03 May 2023 17:32:26 GMT

Hello @Tguild and thanks for using our community. Can you provide me your example GTIN so I can take a closer look?

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

Tguild — Wed, 03 May 2023 17:54:39 GMT

10850016684506 and 00850016684509

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

Tguild — Wed, 03 May 2023 17:55:27 GMT

And now it is giving me an error that says "Your parent and child direct link quantities should match your parent Item Total Count of All Products (totalQuantityOfNextLowerTradeItem)".

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

CommunityJedi22 — Wed, 03 May 2023 18:08:30 GMT

Hello and thanks for those details. Please see my notes below:

Case 10850016684506 shows 1 Each GTIN 00850016684509 is linked to it
Within Case GTIN, you indicate you have 60 Eaches in a Case. These two values must be teh same number.

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

Tguild — Wed, 03 May 2023 20:00:32 GMT

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

Tguild — Wed, 03 May 2023 20:01:05 GMT

Now it is showing me a different error. I fixed the "1" to "60"

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

CommunityJedi22 — Wed, 03 May 2023 20:04:44 GMT

Hello @Tguild please see below. These two values must be the same to pass this validation:

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

Tguild — Wed, 03 May 2023 20:16:39 GMT

Yes, thank you. I fixed that issue.

It now shows an error about duplicates. Please see the photo above that I sent.

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

CommunityJedi22 — Wed, 03 May 2023 20:23:50 GMT

Hello I am not able to replicate the error from your screen capture. I just looked at your GTIN hierarchy and validated it again while typing this and still see this incorrect value:

What action are you taking that is prompting the error from your screen capture?

Re: Shipper/Display Set Up- Parent Link is having duplicate child links

Tguild — Thu, 04 May 2023 00:29:23 GMT

Oh, I see. That's so weird because I fixed the error it is showing you and saved it. It displays that duplicate error when I click "Update Hierarchy".