https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Error-message-when-validating-linked-Case-and-Each/m-p/7720#M2812 <P>Hi,&nbsp;<a href="https://community.1worldsync.com/t5/user/viewprofilepage/user-id/7810">@JCO1133</a>. Thanks for reaching out on our Community platform. I'm happy to assist you! The Total Count of All Products is referencing the number of items on the GTIN level <EM>below</EM> the item that is currently being viewed. Please see this image for reference:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Montavio_0-1683054825341.png" style="width: 400px;"><img src="https://community.1worldsync.com/t5/image/serverpage/image-id/1666i54ACE8A8667D8FF2/image-size/medium?v=v2&amp;px=400" role="button" title="Montavio_0-1683054825341.png" alt="Montavio_0-1683054825341.png" /></span></P> <P>Whichever value you have populated in the "Total Count of All Products" field should also match the value populated on the hierarchy page when editing.</P> <P>Regarding your indicators, it is required that at least one GTIN in a hierarchy is labeled as the "Base Unit". This is always going to be the lowest GTIN in the hierarchy, usually the consumer unit, but not always.&nbsp;</P> <P>If you would like me to review specific item information please let me know.</P> <P>&nbsp;</P> Tue, 02 May 2023 19:28:28 GMT Montavio 2023-05-02T19:28:28Z https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Error-message-when-validating-linked-Case-and-Each/m-p/7717#M2810 <P>When I am validating a Case and Each that I'm trying to link, I'm getting the following two error messages.&nbsp; Are they related?&nbsp; &nbsp;I'm not finding the field that is titled Total Count of all Products for either item (case or each).</P> <P>The base unit indicator is marked as False for both the Case and Each.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="JCO1133_0-1683046808391.png"><img src="https://community.1worldsync.com/skins/images/D369DAFD18707DE1721DE44F3A4A75A3/responsive_peak/images/image_unmoderated.gif" alt="JCO1133_0-1683046808391.png" /></span></P> <P>&nbsp;</P> Tue, 02 May 2023 17:01:00 GMT https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Error-message-when-validating-linked-Case-and-Each/m-p/7717#M2810 JCO1133 2023-05-02T17:01:00Z https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Error-message-when-validating-linked-Case-and-Each/m-p/7720#M2812 <P>Hi,&nbsp;<a href="https://community.1worldsync.com/t5/user/viewprofilepage/user-id/7810">@JCO1133</a>. Thanks for reaching out on our Community platform. I'm happy to assist you! The Total Count of All Products is referencing the number of items on the GTIN level <EM>below</EM> the item that is currently being viewed. Please see this image for reference:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Montavio_0-1683054825341.png" style="width: 400px;"><img src="https://community.1worldsync.com/t5/image/serverpage/image-id/1666i54ACE8A8667D8FF2/image-size/medium?v=v2&amp;px=400" role="button" title="Montavio_0-1683054825341.png" alt="Montavio_0-1683054825341.png" /></span></P> <P>Whichever value you have populated in the "Total Count of All Products" field should also match the value populated on the hierarchy page when editing.</P> <P>Regarding your indicators, it is required that at least one GTIN in a hierarchy is labeled as the "Base Unit". This is always going to be the lowest GTIN in the hierarchy, usually the consumer unit, but not always.&nbsp;</P> <P>If you would like me to review specific item information please let me know.</P> <P>&nbsp;</P> Tue, 02 May 2023 19:28:28 GMT https://community.1worldsync.com/t5/Ask-A-Question-for-Item/Error-message-when-validating-linked-Case-and-Each/m-p/7720#M2812 Montavio 2023-05-02T19:28:28Z