topic Re: Global Registry not returning registrations in _Ask A Question for Item Management (IM)

Global Registry not returning registrations

SyncPDI-Support — Tue, 28 Mar 2023 15:49:34 GMT

Hi, we noticed that we haven't received any .girr files since Friday March 24, 2023 for the GTINs that we've sent for Item Adds.

Can you/1WS support check the Global Registry to see if there's a processing issue?

Re: Global Registry not returning registrations

CommunityJedi22 — Tue, 28 Mar 2023 16:05:59 GMT

Hello @SyncPDI-Support Can you confirm if you are seeing this in Production, Pre-prod or both?

Re: Global Registry not returning registrations

lvanhouten — Tue, 28 Mar 2023 16:23:07 GMT

We are seeing the same situation in PROD. We added a record yesterday and it's still in Pending/In-Progress status.

This is impacting a publication that a customer is urgently asking for.

Example GTIN: 10026700163903

Re: Global Registry not returning registrations

SyncPDI-Support — Tue, 28 Mar 2023 16:46:06 GMT

Hi, not sure about pre-prod but I'm seeing it in production for sure.

Re: Global Registry not returning registrations

CommunityJedi22 — Tue, 28 Mar 2023 16:53:04 GMT

Thank you, I am looking into this for you and will get back to you.

Re: Global Registry not returning registrations

CommunityJedi22 — Tue, 28 Mar 2023 16:58:35 GMT

Hello, our technology teams are looking for any interruptions stemming from the recent release. I will post as I have any other updates.

Re: Global Registry not returning registrations

CommunityJedi22 — Tue, 28 Mar 2023 18:25:26 GMT

Hello, team. We did identify and issue and I just posted this: https://community.1worldsync.com/t5/Maintenance-Flash-Messages/Delays-for-Item-Registrations-in-Production-amp-Pre-Production/ta-p/7295

Be sure to subscribe to that board for updates when we post things like this so you can be notified there as well.

You can see real-time updates when we encounter application incidents. I recommend you click HERE for our Maintenance Flash Messages category under Technology and Release Updates. Next, on the far right you will see “Options” with the three-dot kabob menu, click there to see the option to subscribe. You will receive email updates when we post in this area.