topic Re: Entered wrong Gross weight and am unable to correct/Save in _Ask A Question for Item Management (IM)

Entered wrong Gross weight and am unable to correct/Save

Apples2023 — Tue, 21 Mar 2023 17:56:10 GMT

Hello, I am trying to edit an each where the gross weight was entered incorrectly. The GTIN is 00074305090039 and the parent is 20074305090039. The weight can be changed but when I go to SAVE, the system locks up and nothing happens... and I cannot move forward. All buttons like SAVE, VALIDATE and PUBLISH are all faded gray. If I try and get out of the Ite, the system tells me I need to SAVE or all changes will be lost.

Not sure how to fix this.

Thank you

Re: Entered wrong Gross weight and am unable to correct/Save

CommunityJedi22 — Tue, 21 Mar 2023 18:02:28 GMT

Hello @Apples2023 what should teh gross weight be on GTIN 00074305090035?

GLN 0074305000010

Re: Entered wrong Gross weight and am unable to correct/Save

Apples2023 — Tue, 21 Mar 2023 18:04:03 GMT

should be 105 grams or 3.70oz

Re: Entered wrong Gross weight and am unable to correct/Save

CommunityJedi22 — Tue, 21 Mar 2023 18:09:03 GMT

OK, it admittedly took about 60 seconds to save but I made a change that was successful. I recommend you make sure Grams per cubic centimeter is what you want instead of just grams: